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Skills

  • Order fulfillment during peak hours
  • Multilingual service interactions
  • Customer feedback management
  • Food safety and sanitation practices
  • Cross-training team members for multi-tasking
  • Project organization
  • Hospital operations
  • Operational improvement
  • Budgets
  • Organization

Work Experiences

  • Achieved a satisfaction rate of 39%.
  • Enhanced overall presentation and plate appeal.
  • Earned praise from customers.
  • Developed and launched a limited-time grilling item.
  • Addressed allergy concerns.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Cross-trained in fryer and prep station duties, allowing for seamless team collaboration during peak meal periods.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Prepared food in batches using standard recipes.

Summaries

  • Takes orders, fills special requests, prepares food, and client relations with ease.
  • Avoided stockouts during peak periods.
  • Food Service expert with 13 years of experience in the service industry.
  • Capable leader in team training and development, coaching new staff members on food safety and grill operations to ensure seamless kitchen performance.
  • Certified in Lean, specializing in food safety and grill sanitation, earning a perfect health inspection score for Raleigh in 2020.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Grill Crew Member is a multi-talented Grill Crew Member who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved Employee of the Year in 2019 for consistently grilling to the perfect temperature, which contributed to an increased reputation for quality.
  • Accomplished Grill Crew Member known for exceptional customer service, reducing food temperature-related complaints by 29% during evening shifts.

Accomplishments

  • Worked with inventory team to streamline grill station supply orders which reduced costs by $17 over the past year.
  • Collaborated with kitchen management to implement changes based on customer feedback, resulting in a 43% increase in positive reviews.
  • Maintained high standards at the grill during peak hours, helping the restaurant obtain a process from local food critics.
  • Developed a daily cleaning and maintenance routine for all grill equipment, extending equipment life by 16 months.
  • Reduced overcooking incidents and improved portion control, saving 4 in food waste annually.
  • Leveraged budgeting skills to manage weekly grill supply costs, achieving 41% cost-efficiency over a two years.
  • Maintained an on-hand backup stock of key ingredients, decreasing emergency inventory orders by 45%, saving 2 in rush supplies costs.
  • Utilized recipe modifications to accommodate dietary preferences/allergies, increasing customer return rate by 34% from health-conscious patrons.
  • Enhanced kitchen workflow by pre-prepping grill ingredients, which reduced order turnaround times by 62% during rush hours.
  • Assisted in the restructuring of prep processes at the grill station, decreasing prep time by 74% hours during dinner shifts.

Affiliations

  • Toastmasters
  • Membership in Local Chefs' Association - Raleigh
  • Perishable Goods Inventory Management Certification 2016
  • Jaycees
  • Restaurant Leadership Conference Attendee 2019
  • National Restaurant Association
  • National Association of Social Workers
  • Certification in Food Safety Management – 2024
  • Professional Grilling Techniques Workshop 2017
  • Operational Efficiency in Fast-Paced Kitchens Seminar 2022

Certifications

  • Food Allergen Awareness Certification
  • CompTIA Security+
  • Team Collaboration in Foodservice Certificate
  • Advanced Food Preparation Techniques Training Certificate
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Professional Food Manager (CPFM)
  • CompTIA Network+
  • ServSafe

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