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Skills

  • Interpersonal communication
  • Collaboration with emergency services
  • Public relations understanding
  • Process improvement
  • Team Leadership
  • Team building
  • Threat assessment
  • Intelligence gathering
  • Operational improvement
  • Communications

Work Experiences

  • Assisted in the recovery of stolen property.
  • Conducted routine vehicle inspections.
  • Authored detailed incident reports for all patrol activities, improving overall case documentation quality in compliance audits by 39%.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Certified in ITIL.
  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Commended by superior officers.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Achieved zero incidents during events.
  • Clear understanding of cross-functional collaboration and process improvement as well as workflow optimization training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Commanded a team of 2 officers during crisis situations.
  • Armed Patrol Officer with 10 years of successful quality assurance and vendor management experience.
  • Armed Patrol Officer with 16 years of experience.
  • Achieved significant property or data protection.
  • Interrogating and communicating with victims, witnesses, and suspects, as well as providing security and protection for emergency responders.
  • Expert at identifying and preserving evidence while investigating crimes and accidents.
  • Certified in first aid and CPR.

Accomplishments

  • Mitigated disorderly crowd behavior at process, directing a team of 3 officers to ensure public safety without escalation.
  • Utilized multilingual communication skills to engage with Portuguese speakers, improving overall community relations in diverse neighborhoods.
  • Collaborated with team of 14 in the development of initiative.
  • Displayed high-caliber physical fitness by passing category with a 17% success rate, maintaining an active readiness status.
  • Improved departmental training curriculum by integrating real-world, scenario-based crisis response exercises, increasing officer readiness by 68%.
  • Trained 2 security staff members to ensure compliance with state-mandated safety and firearms handling guidelines.
  • Enhanced neighborhood watch programs through community outreach, resulting in a public-participation increase of 40%, strengthening local security initiatives.
  • Conducted routine vehicle inspections and maintenance, achieving a 76% reduction in vehicle downtime for armored patrol units.
  • Collaborated with a team of 18 officers to successfully manage a high-profile vehicle pursuit, leading to the arrest of 2 suspects.
  • Secured multiple properties by conducting 2 daily patrols, reducing on-site incidents of vandalism and theft by 15%.

Affiliations

  • Affiliation with the International Public Safety Association (IPSA) since 2017.
  • Member of the National Rifle Association (NRA) Law Enforcement Division since 2018.
  • Project Management Institute
  • Completed Physical Security Professional (PSP) certification through ASIS International in 2021.
  • Completed Hostage Negotiation Tactics course with the National Tactical Officers Association in 2018.
  • Completed law enforcement liaison training at Seattle sponsored by the National Tactical Officers Association (NTOA).
  • American Society of Safety Professionals
  • Certified Security and Firearms Instructor through the NRA Law Enforcement Activities Division as of 2022.
  • Volunteer participant in local community emergency response team drills conducted by FEMA in 2020.
  • American Medical Informatics Association

Certifications

  • Project Management Professional (PMP)
  • Hostage Negotiation and Crisis Communication Certification - metric
  • Microsoft Certified Systems Engineer (MCSE)
  • Qualified Armed Security Professional - framework
  • First Aid, CPR, and AED Certification (American Red Cross)
  • Certified Anti-Terrorism Specialist (CAS) – Anti-Terrorism Accreditation Board (ATAB)
  • Strategies for Effective Interviewing & Interrogation - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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