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Skills

  • Regulatory compliance
  • Operational improvement
  • Technical troubleshooting
  • End user satisfaction improvement
  • Appointment scheduling accuracy
  • Reporting template development
  • Communications
  • Epic PMP certified
  • Customer service
  • Epic System Go-Live Support

Work Experiences

  • Advised healthcare clients on reporting configurations.
  • Attended over 15 events per week, establishing professional relationships and achieving political objectives in my official capacity.
  • Achieved a 4% increase in appointment scheduling accuracy.
  • Conducted in-depth post-go-live evaluations.
  • Acted as the liaison between providers and IT to troubleshoot Epic AMB-specific issues, reducing turnaround time for issue resolution to 11 hours.
  • Achieved go-live success within 15 days.
  • Conducted in-depth post-go-live evaluations, resulting in process adjustments that led to reduced charting time by 15%.
  • Achieved results over several months.
  • Looked into project issues and either fixed them or escalated them.
  • Collaborated with cross-functional teams to design and implement optimized Epic AMB workflows, leading to a 46% increase in provider satisfaction.

Summaries

  • Distinguished Ambassador representing country in Portland for 7 years.
  • Achieved a 25% decrease in post-go-live issues.
  • Achieved a 30% reduction in post-go-live support tickets.
  • Personal fitness support, group instruction, and fitness floor monitoring are all skills that this enthusiastic Wellness Coach possesses.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at coordinating training efforts.
  • Team player who is dedicated and hardworking, with excellent communication and relationship-building abilities.
  • Excellent educator who can work with people of all abilities to improve their physical strength, stamina, and health.
  • Achieved a 48% increase in efficiency.
  • Epic Activation Consultant, AMB with 5 years of experience achieving ambitious goals in a difficult IT environment.

Accomplishments

  • Collaborated with IT and clinical teams to troubleshoot Adobe Creative Suite issues, enhancing clinic operations and reducing tech downtime by 28%.
  • Facilitated cross-departmental communications between Epic analysts and clinical end-users, leading to a 8% reduction in system-related user errors.
  • Consulted on Epic AMB reports customization, ensuring leadership had access to key business analytics, improving strategic planning.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed process improvements inside Epic AMB that contributed to a 11% faster patient check-out process.
  • Implemented audit procedures within Epic AMB workflows to ensure compliance with procedure, cutting compliance reporting time by 35%.
  • Documented and resolved system which led to program.
  • Created custom KPI dashboards in Epic AMB to track clinic performance metrics, improving decision-making speed by 58%.
  • Monitored and reported Epic AMB configuration issues, reducing critical system downtime by 57% hours this year.
  • Configured department-specific workflows in Epic AMB, leading to a 64% improvement in physician satisfaction.

Affiliations

  • Epic Technical Services Collaboration Forum
  • American Medical Informatics Association (AMIA)
  • Association for Computing Machinery
  • Institute for Healthcare Improvement (IHI)
  • Project Management Institute
  • American Health Information Management Association (AHIMA)
  • Toastmasters
  • Society of Clinical Research Associates (SOCRA)
  • InHealth Ambulatory Health IT Community
  • National Association of Social Workers

Certifications

  • Epic Integration/Interfacing Certification
  • Epic Systems Security Coordinator Certification
  • Epic Clarity Data Model Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified ScrumMaster (CSM)
  • Epic Workflow Design and Configuration for AMB
  • Certified HIPAA Professional (CHP)
  • CompTIA Security+
  • Certified Professional in Electronic Health Records (CPEHR)

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