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Skills

  • Data migration strategies
  • Cloud Security for Sensitive Data
  • IT Support for Records Management Software
  • Digital records management
  • Agile Methodologies in Records Projects
  • System uptime improvement
  • Archiving System Optimization
  • Records Retention Policy Adherence
  • Records Auditing and Data Reduction
  • Adaptability to New Record-Keeping Technologies

Work Experiences

  • Automated routine IT reports for records status and file usage, providing real-time insights to upper management.
  • Configured and maintained procedure, optimizing performance and reducing downtime occurrences by 76%.
  • Achieved a 19% reduction in lost files.
  • Designed a more streamlined request process for records retrieval, decreasing wait times for department users by 67%.
  • Created user documentation and guides.
  • Collaborated with data entry teams.
  • Assist in the development and implementation of a comprehensive records management program by providing technical assistance.
  • Assisted in implementing secure encryption protocols for archived records, bolstering protection against data breaches.
  • Cut project completion time from 12 weeks to 2.
  • Created user documentation and guides for troubleshooting common IT issues, reducing customer support tickets by 48%.

Summaries

  • Designed and executed a centralized digital archiving system, achieving a 82% increase in efficiency and reducing file retrieval lag.
  • Achieved a 52% increase in efficiency.
  • Achieved zero data loss incidents.
  • Delivered efficient solutions to end-users.
  • Adaptable IT support specialist with experience implementing streamlined digital solutions that cut retrieval time and enhanced security.
  • Conducted targeted training sessions.
  • Achieved compliance with category.
  • Collaborated with IT teams to optimize backup procedures for electronic records, achieving compliance with program and ensuring zero data loss.
  • Collaborated across 10 departments to optimize digital records access, reducing delays by 45% and enhancing system functionality.
  • Consistently improved data access and retrieval times.

Accomplishments

  • Worked with management to generate custom reports that provided valuable insights into records usage trends, driving decision-making improvements.
  • Provided technical support for 5 employees during a corporate transition to digital records, improving adoption rates by 45%.
  • Trained cross-functional teams on Jira, resulting in a 79% reduction in technical support requests post-training.
  • Managed disaster recovery simulations for operations, which reduced data recovery time from 7 hours to 2 hours.
  • Collaborated with vendors to troubleshoot and optimize system performance, reducing critical system errors by 33%.
  • Played a key role in the roll-out of a new records management policy, increasing team adherence to retention guidelines by 66%.
  • Assisted end-users in troubleshooting connectivity and accessibility issues with the digital records database, improving user satisfaction by 61%.
  • Reviewed the organization's approach to regulatory compliance, making 17 recommended changes that were successfully implemented by 2016.
  • Troubleshot technical issues related to records management software, reducing average issue resolution time from 17 hours to 11 hours.
  • Created and delivered comprehensive training materials for end-users on Jira, increasing usage efficiency by 60%.

Affiliations

  • Completed certification in Records Information Management (RIM) from framework, enhancing skills in both physical and digital records preservation.
  • Earned the Certified Data Professional (CDP) credential through DAMA International, emphasizing the optimization of data-related roles in record systems.
  • Attended technical workshops on disaster recovery solutions presented by the Disaster Recovery Institute International (DRII).
  • Completed training with the International Association of Privacy Professionals (IAPP), focusing on data protection for digital records.
  • Member of the Association of Records Managers and Administrators (ARMA International) since 2023, engaging with industry professionals to improve records retention strategies.
  • Member of the AIIM Women in Information Management initiative, promoting the role of IT and records professionals in the information management field.
  • Engaged in continuing education with CompTIA, specializing in IT support for data handling and technical troubleshooting.
  • Member of the Association for Information and Image Management (AIIM) since 2015, actively participating in digital records management discussions.
  • Earned a certificate from the National Archives and Records Administration (NARA) for digital recordkeeping standards implementation.
  • Certified in ISO 9001 Quality Management for IT Records Systems, driving continuous improvement in record audit trails and storage solutions.

Certifications

  • Certified Information Governence Officer (CIGO) - 2016 | program
  • Enterprise Content Management (ECM) Practitioner Certificate - 2015 | procedure
  • ITIL 4 Managing Professional (MP) Certification - 2020 | process
  • Information Governance Professional (IGP) - 2018 | metric
  • Data Analyst Certification - 2018 | Northwind
  • Project Management Professional (PMP) - 2018, PMI
  • Certified Data Privacy Solutions Engineer (CDPSE) - 2023 | category
  • Microsoft Certified: Azure Fundamentals 2021 - Microsoft
  • Agile Certified Practitioner (ACP) - 2023 | system
  • Google IT Support Professional Certificate - 2017 | initiative

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