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Skills

  • Case management
  • Trauma recovery
  • Development and assessment of triage competencies
  • Conflict resolution in healthcare settings
  • EMR / EHR
  • Patient and family advocacy
  • Home care
  • Operational consistency in emergency situations
  • Preventative health
  • Chronic disease management

Work Experiences

  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 8 patients on a daily basis.
  • Achieved a 84% improvement in care team efficiency.
  • Recorded details about all therapies, including method and framework to keep patient charts up to date.
  • Oversaw nursing activities for 2 departments at a 17-bed hospital with 12+ employees, advising nurses on how to provide excellent patient care and satisfaction.
  • Conducted ongoing assessments to assess mental health needs and collaborated with a multidisciplinary team to create, implement, manage, and modify individualized care plans.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.
  • Provided patient education and answered questions about their health, prognosis, and treatment options.
  • Collaborated with cross-functional teams to drive the introduction of a digital triage system, cutting manual data entry errors by $209,000.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Assessed and prioritized over 8 cases.

Summaries

  • Dedicated, hardworking, and experienced metric Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Achieved Innovation Award for leadership in triage operations.
  • Quality assurance is something I'm very familiar with.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Ready for a new opportunity to put my outstanding nursing skills to work in a initiative setting.
  • Achieved 15% improved response times for critical patients.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Achieved a measurable 31% decline in patient dissatisfaction.
  • With expert healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment, this person is team-oriented and dependable.

Accomplishments

  • Documented and resolved program which led to initiative.
  • Optimized workflow by restructuring triage staff allocation, leading to a 36% reduction in overtime costs within the first 14 months.
  • Collaborated with human resources to establish performance benchmarks for triage staff, leading to a 42% boost in staff efficiency and morale.
  • Developed and enforced triage guidelines for better patient prioritization during mass casualty events, enhancing critical response rates by 75%.
  • Developed and tested a new algorithm for triage categorization that resulted in a 72% boost in the accurate identification of critical patient cases.
  • Monitored and improved adherence to infection control protocols in triage areas, reducing incident rates by 18%.
  • Collaborated with the IT department to streamline triage data recording, reducing documentation errors by 53%.
  • Initiated and led continuous improvement projects focused on triage operations, consistently maintaining a 83% decrease in patient backlog.
  • Directed cross-functional team coordination that improved patient-to-clinician handoff accuracy by 74%, enhancing overall care continuity.
  • Created comprehensive triage competency assessments, which increased staff certification rates by 47% in 2015.

Affiliations

  • International Council of Nurses
  • American Marketing Association
  • American Public Health Association (APHA)
  • Association of Information Technology Professionals
  • Institute of Medicine’s Committee on Triage Standards
  • Toastmasters
  • American Association of Critical-Care Nurses (AACN)
  • Association for Computing Machinery
  • International Association of Healthcare Security and Safety (IAHSS)
  • The American Academy of Ambulatory Care Nursing (AAACN)

Certifications

  • Process Improvement in Healthcare Certification – initiative
  • Healthcare Lean Six Sigma Black Belt – Lakeside Partners
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Patient Safety Certification (CPPS) – Institute for Healthcare Improvement (IHI)
  • Electronic Health Records Specialist Certification (EHRS) – National Healthcareer Association
  • Health Care Quality Management Certificate – American Board of Quality Assurance and Utilization Review Physicians
  • Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association
  • Trauma Nursing Core Course (TNCC) – Emergency Nurses Association
  • Certified Professional in Healthcare Risk Management (CPHRM)

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