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Skills

  • Goal attainment
  • Customer satisfaction
  • Business Strategy
  • Business Development
  • Goals and performance
  • Recruitment
  • Key account management
  • Customer service-oriented
  • Operations management
  • Sales cycle management

Work Experiences

  • Worked directly with management, Senior Account Executives, and the program department to brainstorm, discuss strategy, and mitigate framework issues.
  • Created and implemented new policies to increase productivity and lower overall procedure costs.
  • Building and strengthening relationships with advertisers and agencies helped me maintain existing business.
  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization.
  • By completing strategic planning and process improvement, I was able to set and track sales goals as well as identify potential customers.
  • Kept track of and evaluated teams, identifying and focusing on areas where they could improve.
  • Devised and implemented effective marketing strategies to help procedure and program grow.
  • Cut spending and managed budgets worth $11, saving 5% in three years.
  • Oversaw a successful turnaround that resulted in the elimination of over $7 in debt in the past year.
  • I'm in charge of finding and nurturing client relationships and referrals.

Summaries

  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.
  • Communication, multitasking, and conflict resolution skills are all important.
  • Account Manager with strong client oversight, problem-solving, and relationship-building abilities.
  • Prepared to bring 8 years of experience to Ironclad Systems's new challenging role.
  • Negotiation, planning, and organizational skills are essential.
  • Account management training in performance reporting and program.
  • Maintain efficient and smooth Banking and Financial Services operations by providing effective leadership and team management at all levels.
  • Determined sales leader in the initiative market who takes a data-driven and hardworking approach to pursuing and servicing accounts.
  • Japanese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Proactively managed key account relationships leading to 35% renewal rate and reducing client churn below industry average.
  • Established KPIs for tracking account health, improving account retention by 45% and reducing churn by 58% over 18 months.
  • Documented and resolved method which led to system.
  • Successfully negotiated larger contracts by deploying consultative selling techniques resulting in a $13,000 revenue uplift for 2019.
  • Created a high-growth market strategy targeting a 22% revenue increase, resulting in $5,000 in new opportunities within one year.
  • Increased sales 11% over one year.
  • Developed and delivered targeted pitch presentations that directly contributed to securing $244,000 in new business within 4 months.
  • Developed and executed account-specific strategies that converted 60% of leads into long-term clients, boosting overall client tenure.
  • Guided product management teams with client insights and competitive feedback, influencing roadmap changes that directly improved customer retention by 49%.
  • Created a new onboarding process that reduced account setup time by 15 days, improving customer satisfaction and successfully onboarding 14 clients within the past year.

Affiliations

  • National Association of Social Workers
  • Institute of Personal Development (IPD)
  • Business Marketing Association (BMA)
  • Association for Corporate Growth (ACG)
  • Strategic Account Management Association (SAMA)
  • National Association of Sales Professionals (NASP)
  • Sales Executive Council (SEC)
  • Society of Human Resource Management
  • Association of Strategic Alliance Professionals (ASAP)
  • Global Account Management Association (GAMA)

Certifications

  • Salesforce Sales Cloud Consultant Certification 2022
  • Cisco Certified Network Associate (CCNA)
  • Kellogg Executive Education: B2B Marketing Strategy - 2020
  • Certified Strategic Partnership Professional (CSPP) – Association of Strategic Alliance Professionals (ASAP)
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • HubSpot Inbound Sales Certification - 2016
  • Global Account Management Certification - Global Account Management Group (GAMG)
  • CompTIA Security+
  • Certified Revenue Management Executive (CRME) - Hospitality Sales & Marketing Association International (HSMAI)

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