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Skills

  • Document scanning
  • Team Leadership
  • Food portioning
  • Process improvement
  • Communications
  • Hardware evaluation
  • Stocking and replenishing
  • Cleaning and organization
  • Procedure equipment
  • Conflict resolution

Work Experiences

  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Kept track of everything.
  • Checked the kitchen equipment and appliances 9 times per week to make sure they were working properly.
  • Got better.
  • In charge of day-to-day operations and equipment maintenance in the program department.
  • Made a proposal
  • Responded quickly to customer concerns and resolved program issues using performance reporting and project management.
  • Customers were given samples of new ice cream flavors.
  • Successfully led key projects that yielded a process.
  • Installed, tested, and maintained alarm systems to ensure that they worked properly.

Summaries

  • Dedicated Ice Cream Specialist with 5 years of fast food industry experience.
  • System and standard are examples of abilities.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Innovative
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Determined sales and marketing professional with 12 years of experience in initiative industry.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Went above and beyond customer expectations by introducing engaging flavor taste tests, stimulating a 70% increase in client engagement and return visits.
  • Implemented recipe development workshops for staff, leading to 16 new flavor concepts that improved brand differentiation.
  • Resolved major supply chain issues by negotiating with new suppliers, which resulted in a 62% reduction in costs while maintaining product quality.
  • Collaborated with local farms/local vendors to source fresh, organic ingredients that enhanced the quality of ice cream offerings while driving up sales by 25%.
  • Led a team of 18 employees during high-volume festivals and off-site events, ensuring smooth operations and a 22% increase in off-site revenue.
  • Increased sales 3% over the past year.
  • Enhanced customer satisfaction, resulting in a 63% increase in repeat business, through personalized service and quick order execution.
  • Helped develop and execute a targeted email campaign that resulted in a 67% uplift in new customer memberships and ice cream subscription orders.
  • Engineered portion control guidelines that reduced waste by 43% while maintaining portion satisfaction for customers.
  • Assisted in financial reconciliation tasks, ensuring accurate daily cash counts and uncovering $5 in previously unbalanced funds.

Affiliations

  • National Ice Cream Retailers Association (NICRA)
  • National Council of La Raza—Food Entrepreneurship Program
  • Toastmasters
  • Society of Human Resource Management
  • American Association of Candy Technologists
  • International Association of Administrative Professionals
  • Global Dairy Platform (GDP)
  • National Restaurant Association (NRA)
  • National Association of Social Workers
  • International Food and Beverage Technology Association (IFBTA)

Certifications

  • Certified Retail Operations Professional (2023)
  • Certified Restaurant Manager (CRM)
  • Certified Food Safety Manager (initiative)
  • CompTIA Network+
  • Hazard Analysis Critical Control Points (HACCP) Certification
  • Certified Sales and Upselling Expert for Food Services (Harbor & Co.)
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Food Quality Assurance (CPFQA)
  • Association for Project Management (APM)

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