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Skills

  • Business operations
  • Client engagement strategies
  • Cultural competency
  • Team building
  • Administrative support
  • Process improvement
  • Ability to work under pressure
  • Insurance billing
  • Project organization
  • Budgeting and financial management

Work Experiences

  • Conducted grant research and assisted Homeless Prevention Case Manager with grant proposal writing.
  • Working with team members and customers to find workable solutions improved operations.
  • Kept my standard knowledge up to date by doing process improvement and cross-functional collaboration.
  • Created and implemented community-based programs to meet a variety of needs, and I tracked the effectiveness of each program.
  • Advocated for habitability improvements on 5 low-income housing units, resulting in a quality of life increase for tenants.
  • Assisted 16 clients.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Answered 13 phone calls per 6 months to assist customers.
  • Analyzed data trends.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.

Summaries

  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • Homeless Prevention Case Manager with cross-functional collaboration and budget management abilities.
  • Professional with experience writing grant proposals and conducting extensive research.
  • Category, program, and system are all available.
  • Miscellaneous student seeking hands-on experience through an internship in budget management.
  • Knowledge of Jira in depth, as well as client relations and project management abilities.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Successful coordination of community service resources to meet the needs and expectations of vulnerable populations in the community.
  • Achieved a 61% improvement in successful housing placements.
  • Employee with experience managing budgets and overseeing programs.

Accomplishments

  • Efficiently navigated state and local housing policies to secure housing for over 85% of applicants within one year.
  • Advocated for clients in court hearings, assisting in the dismissal or reduction of rent arrears for 16 clients facing eviction.
  • Coordinated care with framework to deliver case management that significantly enhanced case resolution time by 49% days.
  • Advocated for policy changes at the local government level, influencing affordable housing mandates that benefitted 2 households.
  • Assessed and distributed over $14 in emergency relief funds to cover rent and utilities, preventing homelessness for 2 families.
  • Implemented a new client intake process that resulted in a 35% reduction in average wait times for housing assistance.
  • Expanded client services by introducing financial literacy and budgeting workshops, attended by 9 individuals, leading to increased fiscal responsibility.
  • Established a data-tracking system that improved accuracy in client case documentation, resulting in clearer reporting and better resource allocation.
  • Partnered with local shelters to transition clients to permanent housing, achieving a 52% decrease in the length of shelter stays.
  • Achieved a 41% reduction in homelessness recidivism by implementing mental health support structures within the housing program.

Affiliations

  • Member of the Local Chapter of the National Low-Income Housing Coalition (NLIHC), focused on advocating for affordable housing policies.
  • Certified in Mental Health First Aid, trained to respond appropriately to mental health crises occurring within the homeless population.
  • Frequent participant in webinars and training offered by the National Supportive Housing Coalition, learning advancements in housing-first models.
  • Volunteer Case Advocate at local domestic violence shelters, providing trauma-informed support and housing solutions.
  • Professional Development Workshops attended through standard focusing on Enhancing Client Communication and Case Management Systems.
  • Member of the Council on Accreditation’s Housing and Shelter Services Forum, discussing best practices in housing stability and homeless prevention programs.
  • Coordinator with the City Councils’ Affordable Housing Committee, addressing policy reform and increasing resource allocation for homelessness prevention.
  • Professional membership with the Case Management Society of America (CMSA), focused on enhancing case management strategies and outcome-based practices.
  • Affiliate of the Society for Social Work Leadership in Health Care (SSWLHC), deepening awareness of the intersection of health and homelessness.
  • Recipient of the 2019 Community Hero Award for Outstanding Service in Housing Advocacy, awarded by Vantage.

Certifications

  • Association for Project Management (APM)
  • Mental Health First Aid Certification – National Council for Mental Wellbeing
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Housing Asset Manager (CHAM) system
  • Certified Addictions-Informed Mental Health Professional (CAIMHP) standard 2018
  • Apple Certified Associate (ACA)
  • SAP Certified Application Associate
  • Homeless Services Case Management Training initiative
  • Crisis Intervention Training Certification Boston Police Department

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