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Skills

  • Client engagement strategies
  • Assistance program knowledge
  • Supervision
  • Affordable housing advocacy
  • Data tracking system implementation
  • Coaching on tenant rights and responsibilities
  • Stakeholder relationship management
  • Effective customer communication
  • Research and facts collecting
  • Well-trained in Jira

Work Experiences

  • Answered 13 phone calls per 6 months to assist customers.
  • Evaluated the psychosocial needs of each resident.
  • Achieved 19% employment rate for participants.
  • Addressed systemic barriers.
  • Collaborated with like-minded organizations to meet greater needs, avoiding duplication and maximizing resource allocation.
  • Achieved a 68% reduction in homelessness.
  • Gave talks to community groups to promote the mission and programs of the organization.
  • Salesforce was delivered to customer locations by me.
  • Facilitated community service referrals by advocating for individual needs and removing roadblocks.
  • Achieved a 16% engagement rate in social services.

Summaries

  • Strong technical skills and experience in performance reporting.
  • Achieved a 84% success rate in rental assistance navigation.
  • Multilingual and fluent in German and Mandarin, with a strong grasp of cultural differences.
  • Homeless Prevention Case Manager and team leader with 18 years of experience in category settings.
  • Strategic thinker with expertise in stakeholder engagement.
  • Professional with experience writing grant proposals and conducting extensive research.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Flexible professional with knowledge of welfare and crisis intervention laws.
  • Achieved a 65% reduction in homelessness.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Consistently met program goals for housing stability by decreasing client relapse rates in substance abuse by 60% over several months.
  • Organized landlord mediation sessions, preventing eviction for 26% of at-risk tenants while preserving positive landlord relations.
  • Secured federal grants in collaboration with nonprofit partners, increasing program funding by 66% and enhancing service capability.
  • Developed relationships with over 5 landlords, successfully negotiating fair leases for clients that promoted long-term housing stability.
  • Established a data-tracking system that improved accuracy in client case documentation, resulting in clearer reporting and better resource allocation.
  • Collaborated with the Cedar Works to successfully re-house approximately 5 individuals facing homelessness.
  • Developed a performance monitoring framework to track housing stability outcomes, resulting in a 80% improvement in service delivery.
  • Trained 16 new case managers in housing assistance procedures, reducing staff onboarding time by 41% each training cycle.
  • Partnered with local shelters to transition clients to permanent housing, achieving a 52% decrease in the length of shelter stays.
  • Achieved a 41% reduction in homelessness recidivism by implementing mental health support structures within the housing program.

Affiliations

  • Collaborator with method in hosting regular legal aid workshops to combat homelessness and protect tenant rights.
  • Certified in Mental Health First Aid, trained to respond appropriately to mental health crises occurring within the homeless population.
  • Certified in Trauma-Informed Care by the National Association of Social Workers (NASW) 2020, integrating trauma awareness into daily case management practices.
  • Certified Housing First Practitioner from program, providing strength-based approaches to solving homelessness.
  • Member of the National Alliance to End Homelessness (NAEH) since 2022, contributing to policy advocacy and educational programs aimed at reducing housing insecurity.
  • Professional membership with the Case Management Society of America (CMSA), focused on enhancing case management strategies and outcome-based practices.
  • Committee Member for the Phoenix Homelessness Task Force, developing and implementing local programs that reduce long-term homelessness.
  • Affiliate of the National Coalition for Homeless Veterans (NCHV), involved in programs that support housing initiatives for veteran populations in need.
  • Presented at the 2023 National Housing Conference on the effective use of data tracking for improving client outcomes in transitional housing programs.
  • Member of the Council on Accreditation’s Housing and Shelter Services Forum, discussing best practices in housing stability and homeless prevention programs.

Certifications

  • Certified Community Health Worker (CHW) method 2022
  • Apple Certified Associate (ACA)
  • Salesforce
  • Homeless Services Case Management Training initiative
  • PSH (Permanent Supportive Housing) Program Management Certification metric
  • Motivational Interviewing Certification framework 2015
  • Culturally Responsive Practices Certification category 2017
  • SHRM Certified Professional (SHRM-CP)
  • American Academy of Financial Management (AAFM)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification

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