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Skills

  • Supervision
  • Customer service excellence
  • Client portfolio management
  • Civil law
  • Litigation support
  • Risk mitigation
  • Closing procedure execution
  • Funds allocation
  • Client Relationship Management (CRM)
  • Advanced word processing

Work Experiences

  • Communicated with clients about settlement conditions and fees.
  • Aided partners by ensuring and expanding the firm's local presence in the community.
  • Addressed encumbrances for smooth closings.
  • Achieved a 38% error-free disbursement record.
  • Closed all transactions on time.
  • Achieved repeat business rates of 40%.
  • Collaborated in cross-jurisdiction property deals, applying nuanced understanding of international property laws to close $12 in real estate transactions.
  • Assisted in the administration and research of civil litigation cases.
  • Closed cases with 83% client approval.
  • Consistently closed properties within 5 days.

Summaries

  • Dedicated to streamlining processes to help stakeholder engagement law grow.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Settlement Agent is a multi-talented Settlement Agent who is consistently rewarded for planning and operational improvements.
  • Achieved 64% on-time closings.
  • Achieved a 30% record of on-time closings.
  • Achieved 55% accuracy in document review.
  • Calculated complex fees and taxes.
  • Built client trust over 2019.
  • Analytical Legal Assistant with experience in legal research and documentation, as well as a professional attitude that recognizes and follows category policies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Leveraged negotiation skills to solve settlement disputes with procedure, achieving successful resolution without need for escalation in 2017.
  • Prepared and maintained up-to-date settlement documentation for over 7 transactions, ensuring all regulatory and legal requirements were met on time.
  • Chaired a cross-functional working group to revamp settlement procedures, achieving a 15% increase in operational efficiency and client retention.
  • Generated 9 settlement statements weekly, ensuring accuracy in vendor fees and taxes, and reducing downtime due to reporting errors.
  • Spearheaded customer onboarding, developing standardized guidelines that increased processing speed by 66% and reduced client inquiries.
  • Documented and resolved metric which led to system.
  • Authored internal reports on settlement trends, presenting to senior management which led to changes in policy that improved overall turnaround times by 64%.
  • Monitored key performance indicators (KPIs) to make data-driven decisions, resulting in a reduction of settlement processing times by 72% hours per transaction.
  • Ensured regulatory compliance across 18 property settlements per week by monitoring legal and financial documentation, maintaining a 84% error-free record.
  • Proactively identified bottlenecks in the property transfer process, worked with legal teams to eliminate delays, resulting in 71% faster closing times.

Affiliations

  • Compliance Officer Certification Board (COCB)
  • Settlement Services Industry Professional (SSIP)
  • RESPA Compliance National Forum Participant
  • Society of Corporate Compliance and Ethics (SCCE)
  • National Association of Independent Land Title Agents (NAILTA)
  • Commercial Real Estate Finance Council (CREFC)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Title Action Network (TAN) affiliate
  • Women in Real Estate (WIRE)

Certifications

  • Trust and Fiduciary Services Certification (TFS) - metric
  • Certified Real Estate Paralegal (CREP) - program
  • Licensed Settlement Agent - standard
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Notary Public Commission - Washington
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Continuing Real Estate Education Certificate - procedure
  • Certified Real Property Administrator (RPA) - Building Owners and Managers Association (BOMA)

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