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Skills

  • Organization
  • Team management
  • Business operations
  • Hospitalist workload monitoring
  • Workflow Optimization
  • Healthcare regulatory compliance
  • Multidisciplinary team collaboration
  • Patient feedback analysis and improvement plans
  • Physician scheduling
  • Operational improvement

Work Experiences

  • Assessed hospitalist workload patterns to balance patient assignments evenly, preventing burnout and enhancing team morale—recognized by Employee of the Year.
  • Collaborated with medical, surgical, and emergency departments.
  • Collaborated with physician and nurse managers to refine patient intake processes, contributing to a 54% reduction in ER waiting times.
  • Communicated discharge updates to primary care physicians within 13 hours, helping reduce unnecessary hospital readmissions by 38%.
  • Assisted the hospital compliance team with regulatory audits.
  • Balanced patient assignments evenly.
  • Assisted the hospital compliance team with regulatory audits, ensuring the hospital remained compliant with CPA and internal quality standards.
  • Contributed data analytics for the department’s annual performance review.
  • Boosted retention by 85%.
  • Oversaw the delivery of metric project by framework team, which resulted in program.

Summaries

  • Dedicated to improving patient outcomes.
  • Achieved a 22% improvement in patient satisfaction.
  • Dedicated to improving patient outcomes through collaboration, working closely with multidisciplinary teams to reduce the average length of stay by 5 days and improve overall care efficiency.
  • Hospitalist Coordinator with 2 years of experience managing emergency care for more than 2 patients per three years.
  • Hospitalist Coordinator is a multi-talented Hospitalist Coordinator who is consistently rewarded for planning and operational improvements.
  • Accomplished in eliminating unnecessary readmissions, achieving a 47% reduction by coordinating with primary care providers on discharge updates and patient follow-ups.
  • Hospitalist Coordinator with 18 years of successful performance reporting and cross-functional collaboration experience.
  • Adept at managing high-volume, fast-paced environments.
  • Capable of scheduling diagnostic testing, providing system and standard medical services, and collecting patient information such as history, vital signs, height, and weight.
  • Within Healthcare, senior Hospitalist Coordinator and outstanding performer in performance reporting and cross-functional collaboration.

Accomplishments

  • Collaborated with interdisciplinary teams to identify bottlenecks in patient care, leading to a 32% improvement in cross-department coordination.
  • Led coordination for over 3 patient visits by managing physician schedules using ServiceNow, ensuring no scheduling conflicts.
  • Resolved over 18 patient inquiries daily for logistics via telephone triage, improving communication flow between families and care providers.
  • Implemented patient follow-up procedures that resulted in a 72% improvement in critical condition management across 4 patient cases.
  • Served as the main liaison between 15 clinical teams, fostering collaboration that enhanced the management of complex, multi-specialty patient cases.
  • Efficiently handled physician schedule changes and on-call rotations for over 2 hospitalists, ensuring minimal disruption to patient care services.
  • Minimized inpatient stay duration by 84% by facilitating timely inter-team communication and hospitalist consultations.
  • Resolved product issue through consumer testing.
  • Created a reporting structure based on key performance metrics for hospitalist departments, used to analyze and optimize daily workflow efficiency.
  • Provided comprehensive support for 10 patient cases daily by triaging calls and escalating time-sensitive medical concerns to practitioners.

Affiliations

  • National Association for Healthcare Quality (NAHQ) Affiliate
  • Project Management Institute
  • Project Management Institute (PMI) Healthcare Practice Member
  • Society of Women Engineers
  • College of Healthcare Information Management Executives (CHIME)
  • Member, Medical Group Management Association (MGMA)
  • Member, American Association of Physician Liaisons (AAPL)
  • American Marketing Association
  • Chair of Employee Retention and Wellness Committee (Boston, 2015)
  • Partnership with National Organization for Medical Staff Services (NAMSS)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Billing & Coding Specialist Certification Lakeside Partners
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Healthcare Project Management Certificate procedure
  • Conflict Resolution and Mediation Skills in Healthcare Certification
  • Lean Healthcare Certification – Vantage
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Certified Physician Practice Manager (CPPM)

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