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Skills

  • Business operations
  • Financial impact tracking in healthcare
  • Relationship development
  • Hospital performance metrics analysis
  • Communications
  • Patient feedback analysis and improvement plans
  • Continuous process improvement
  • Electronic Health Record (EHR) management
  • Process improvement
  • First Aid/CPR

Work Experiences

  • Phoned in prescriptions to preferred pharmacies and assisted with the processing of medical assistance applications to handle patient pharmacy and payment needs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed patient feedback data.
  • Addressed peak periods in staffing.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Triaged and assessed phone calls from facilities, physicians, and patients to prioritize care and quickly handle urgent issues.
  • Assessed performance against key performance indicators.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to the hospital-wide retention initiative by developing mentorship opportunities for junior hospital staff, boosting retention by 84%.
  • Contributed to a 64% reduction in ER waiting times.

Summaries

  • Added $3 to quarterly revenue.
  • Hospitalist Coordinator with 11 years of practical experience in the healthcare field.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Adept in staffing coordination, successfully managing hospitalist on-call schedules for a 2 team, decreasing scheduling conflicts by 27% and improving provider satisfaction.
  • Hospitalist Coordinator is a multi-talented Hospitalist Coordinator who is consistently rewarded for planning and operational improvements.
  • Professional with experience managing caseloads of 11 to 18 procedure patients who is organized and hardworking.
  • Coordinated physician schedules for 7 providers.
  • Decreased scheduling conflicts by 55%.
  • Patient monitoring, staffing needs oversight, and developing, implementing, and revising standard and initiative policies and procedures are all skills she possesses.
  • Achieved a 22% improvement in patient satisfaction.

Accomplishments

  • Contributed to a 54% reduction in hospital readmissions by collaborating with the multidisciplinary team on post-discharge follow-up strategies.
  • Led coordination for over 3 patient visits by managing physician schedules using ServiceNow, ensuring no scheduling conflicts.
  • Managed high-volume on-call scheduling, ensuring 19% availability of hospitalists for all emergency cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved over 18 patient inquiries daily for logistics via telephone triage, improving communication flow between families and care providers.
  • Minimized inpatient stay duration by 84% by facilitating timely inter-team communication and hospitalist consultations.
  • Resolved product issue through consumer testing.
  • Maximized hospitalist department performance by maintaining accurate daily and weekly physician schedules using QuickBooks, achieving 79% schedule adherence.
  • Introduced new hospitalist performance tracking tools, improving overall productivity metrics by 34% in customer success.
  • Coordinated emergency on-call schedules for 16 physicians, ensuring 24/7 hospitalist coverage for critical care units.

Affiliations

  • College of Healthcare Information Management Executives (CHIME)
  • Affiliation with Association of Clinical Documentation Improvement Specialists (ACDIS)
  • American Marketing Association
  • Health Care Project Leader: National Leadership Program (2021)
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • Association of Information Technology Professionals
  • Member, Medical Group Management Association (MGMA)
  • Healthcare Financial Management Association (HFMA) - Member
  • Toastmasters
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Hospital Scheduling Software Certification system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Case Manager (CCM)
  • Certified in Healthcare Administrative (CHA)
  • Health Care Management Certificate program
  • Healthcare Project Management Certificate procedure
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)

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