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Skills

  • Desktop support
  • Medication administration workflow maintenance
  • Epic Willow module customization
  • Relationship development
  • First Aid/CPR
  • Customer service
  • Complex workflow integration across Epic modules
  • Formulary management and build
  • Application support
  • Healthcare IT systems troubleshooting

Work Experiences

  • Averted billing errors of $9 daily.
  • Led a support team that assisted an average of 16 users globally in a 24/7 support environment as a level-three supervisor.
  • Analyzed over 10 workflow issues in Epic Willow.
  • Achieved system uptime of 20%.
  • Audited Epic Willow Go-Live across several departments.
  • Achieved 9% of target metrics.
  • Averted critical medication dispensing delays at Atlanta.
  • Analyzed system bottlenecks during Epic Willow Go-Live.
  • Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
  • Collaborated with IT and pharmacy teams to deploy the Epic Willow module in Columbus, achieving a milestone of zero critical failures post-Go-Live.

Summaries

  • Award-winning Epic Willow Go-Live consultant with demonstrated success in coordinating pharmacy teams, resulting in a 52% reduction in medication errors.
  • Excellent Epic Willow Go Live Consultant with 16 years of experience providing exceptional support to users at all levels.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Ability to design and execute rigorous validation test scripts for Epic Willow configurations, leading to successful resolution of 40% of identified issues before Go-Live.
  • Committed consultant for Epic Willow systems.
  • Accomplished Epic Willow Go-Live consultant.
  • Epic Willow Go Live Consultant with 16 years of successful data analysis and workflow optimization experience.

Accomplishments

  • Created specialized tipsheets and job aids for Epic Willow users, reducing onboarding time for pharmacists and technicians by 62%.
  • Simplified configuration processes for medication order management by automating 16 manual steps, boosting pharmacy staff productivity by 41%.
  • Configured and optimized drug database settings in Epic Willow, ensuring compliance with a process pharmacy regulation standard.
  • Analyzeprocedure and resolveprocess 13 critical medication-related system issues, contributing to streamlined dispensing workflows post Go-Live.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a cross-functional team during the Epic Willow Go-Live at Boston, reducing medication order issues by 77% in the first 13 weeks post-deployment.
  • Created comprehensive knowledge base articles addressing 5 key challenges Post-Go-Live, reducing resolution times for frequently reported issues.
  • Documented and resolved method which led to system.
  • Designed and implemented validation scripts, discovering 2 critical issues pre-Go-Live and reducing system downtime during launch.
  • Successfully migrated 11 legacy medication records into Epic Willow at Portland, minimizing prescription errors during Go-Live by 73%.

Affiliations

  • Institute of Electrical and Electronics Engineers (IEEE) - Healthcare Technology Division
  • American Nursing Informatics Association (ANIA)
  • National Association of Social Workers
  • National Pharmacy Technician Association (NPTA)
  • Society of Informatics Pharmacy Professionals
  • Jaycees
  • International Council of Nurses
  • Association for Computing Machinery
  • Rotary International
  • Epic User Group Meetings (UGM) Attendee

Certifications

  • Certified Medication Management Pharmacist (CMMP)
  • Healthcare Data Analytics Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • Certified Public Accountant
  • Certified Professional in Electronic Health Records (CPEHR)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Board of Pharmacy Specialties (BPS) Certification
  • CompTIA Network+

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