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Skills

  • Medication inventory system configuration
  • Team building
  • Epic Willow module customization
  • Interfacing Epic Willow with Epic Ambulatory
  • Medication dispensing improvement strategies
  • Desktop support
  • Project organization
  • Technical issues analysis
  • Problem resolution
  • Business operations

Work Experiences

  • Achieved 57% faster order entry.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Automated medication refill alerts.
  • Used performance reporting and project management to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Achieved zero critical failures post-Go-Live.
  • Analyzed and remediated over 4 issues related to workflows in Epic Willow at Chicago, contributing to Employee of the Year for excellence in implementation.
  • Collaborated with interdisciplinary teams to ensure successful Epic Willow Go-Live, achieving system uptime of 21% throughout the first initiative-week of launch.
  • Analyzed and identified system bottlenecks during Epic Willow Go-Live for 6-bed hospital, decreasing medication administration delays by 45%.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Interacted with customers and responded to their questions via email, phone, website live chat, and online forums.

Summaries

  • Epic Willow Go Live Consultant with 16 years of successful data analysis and workflow optimization experience.
  • Achieved 26% faster order processing.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Tableau expert and HubSpot user.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 70% reduction in support ticket escalations post-Go-Live.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Conducted configuration validation sessions with pharmacy and informatics teams, identifying 12 discrepancies prior to Go-Live.
  • Developed and conducted extensive pre-Go-Live readiness assessments at category to optimize Epic Willow workflows, identifying 8 gaps in current processes.
  • Trained 3 pharmacy staff on Epic Willow's clinical workflows, achieving a 41% increase in user proficiency under several months.
  • Engaged in in-depth testing and optimization of medication dispensing workflows, decreasing order errors by 73% within the first 6 weeks.
  • Designed and delivered custom training content including 3 video modules and guides, improving Epic Willow module uptime by 48%.
  • Led a cross-functional team during the Epic Willow Go-Live at Boston, reducing medication order issues by 77% in the first 13 weeks post-deployment.
  • Collaborated with 6 clinical teams to resolve medication record discrepancies during system optimization, reducing erroneous order processing by 68%.
  • Designed and implemented validation scripts, discovering 2 critical issues pre-Go-Live and reducing system downtime during launch.
  • Played key role in pharmacy optimization project at category, resulting in Epic Willow receiving President's Club for enhancing medication dispensing workflows and safety.
  • Contributed to a 14% improvement in medication compliance rates following comprehensive system optimization recommendations post Go-Live.

Affiliations

  • American Marketing Association
  • International Association of Administrative Professionals
  • Project Management Institute
  • Epic Willow Certification Holder 2018
  • National Pharmacy Technician Association (NPTA)
  • American Medical Informatics Association
  • Alliance for Integrated Medication Management (AIMM)
  • National Association of Social Workers
  • American Nursing Informatics Association (ANIA)
  • Society for Health Systems (SHS)

Certifications

  • Healthcare Information Technology Standards Panel (HITSP) Certification
  • Clinical Pharmacy Specialist Certification (BCPS)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Epic Care Everywhere Certification
  • CompTIA Network+
  • Epic Orders Certification
  • Healthcare Data Analytics Certificate
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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