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Skills

  • Interior decorating
  • Project organization
  • Wound care maintenance
  • Budgets
  • Process improvement
  • Cross-functional team collaboration
  • Operational improvement
  • Health and safety compliance
  • Confidential record-keeping and documentation
  • Metric equipment

Work Experiences

  • Recognized abnormalities and/or changes in patients' health status and reported them to the case manager.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Met with Resident Support Staff Member to discuss the patient's condition and medical treatment, assisting in the optimization of treatments and improving outcomes.
  • Allowed upgrades in facility equipment.
  • Prepared meals and assisted patients with eating tasks to promote healthy nutrition.
  • Achieved a 33% improvement in supervision efficiency.
  • Administered medication to residents.
  • Made sure that personal and professional documents were filed properly.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care in both private residences and facilities.
  • Identified specific needs and provided the highest level of care for the patient's well-being.

Summaries

  • 13 years of relevant experience as a detail-oriented Personal Assistant.
  • Offering 8 years of experience in the process of industry.
  • Direct care provider with experience assisting initiative people with their medical and emotional needs.
  • Strengths in performance reporting and risk assessment backed up by Miscellaneous training.
  • Experience providing guidance and encouragement to patients through physical and emotional support in hospital and in-home settings.
  • Providing bedside and personal care, including ambulation and personal hygiene assistance, is second nature to her.
  • Working with children and the elderly is a strength, as is anticipating and responding to client needs.
  • Recognized for her ability to provide patients with unrivaled emotional and physical support.
  • Costs were consistently reduced while profits were increased.
  • Resident Support Staff Member who is knowledgeable in quality assurance and data analysis.

Accomplishments

  • Assessed new resident needs during intake, facilitating personalized care plans that led to a 26% decrease in complaints during the adjustment period.
  • Organized weekly community engagement activities, increasing resident participation by 30% and fostering a sense of belonging.
  • Implemented personalized intake and orientation programs, reducing resident transition stress by 16% within two years.
  • Leveraged conflict resolution skills to diffuse escalating situations, preventing disciplinary actions by 51% over 18 months.
  • Created an activity roster tailored to residents’ abilities, enhancing engagement in physical therapy programs by 38%.
  • Managed resident crises with de-escalation techniques, successfully reducing incident escalation by 60% over 2024.
  • Streamlined incident report processes, reducing report completion time by 61% while maintaining strict confidentiality standards.
  • Digitized resident records and transitioned the facility to an electronic documentation system, increasing record accuracy by 54%.
  • Assisted 15 residents in enrolling in essential social services programs, enhancing their access to community support and resources.
  • Developed a relationship-based care model that improved residents' trust in staff by 53%, decreasing the number of behavioral incidents.

Affiliations

  • National Coalition on Aging
  • Freemason
  • American Association of Family & Consumer Sciences (AAFCS)
  • Certified Peer Specialist Program by Harbor & Co., 2016
  • American College of Emergency Physicians (ACEP)
  • Rotary International
  • Project Management Institute
  • Community Healthcare Partnerships Council Membership
  • National Resident Support Services Association
  • Housing First Advocates Network

Certifications

  • Certified in Mental Health First Aid (MHFA)
  • Mental Health and Wellness Coaching Certification (Meridian, 2017)
  • Certified Specialist in Trauma-Informed Care (Boston, 2017)
  • Certified Telehealth Facilitator
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • Occupational Safety and Health Administration (OSHA) 30-Hour Safety Training
  • Bloodborne Pathogens Training (2023, Meridian)
  • SHRM Senior Certified Professional (SHRM-SCP)

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