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Skills

  • Communication plan design
  • Team Leadership
  • Problem resolution
  • MS Office
  • Change Management
  • Team management
  • Cross-functional collaboration
  • Vendor negotiation
  • Supervision
  • Budget allocation and management

Work Experiences

  • Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention.
  • Put in place daily operating procedures to keep the store clean, well-stocked, and organized.
  • Built relationships and coordinated external partnerships, leading to a 33% increase in collaboration output.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Coached a 9-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Devised and coordinated initiative and metric strategic plans, resulting in a $9 increase in sales revenue within one year.
  • Helped customers by answering their questions and completing their requests.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 3% increase in efficiency.

Summaries

  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Willing to put stakeholder engagement knowledge to work for a well-established company in the Miscellaneous sector.
  • Microsoft Excel is something I'm familiar with.
  • Adept at leading large cross-departmental teams, surpassing project milestones by 14 weeks, and maintaining strong stakeholder engagement.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of budget management and strategic planning as well as process improvement training.
  • Astute Open Coordinator who is dedicated to providing excellent customer service and assistance.
  • Supervisor with 18 years of experience leading talented salespeople who is results-oriented.
  • Adaptive professional with a track record of managing cross-functional teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.

Accomplishments

  • Successfully improved internal reporting systems, resulting in the identification and immediate remedy of framework across engineering.
  • Initiated an event debrief strategy that improved overall project planning accuracy by 78%.
  • Led 7-person team through a complex, high-pressure environment to meet key stakeholder demands.
  • Achieved CPA for advancing change management practices in event planning for large-scale corporate events.
  • Coordinated multi-location event sourcing with a 81% reduction in vendor costs, without sacrificing quality or timelines.
  • Monitored project burnout impact and implemented well-being initiatives reducing employee stress by 76%.
  • Evaluated operational inefficiencies and implemented corrective actions, leading to a cost saving of 17 per quarter.
  • Led the scheduling of framework, improving staff utilization by 83% and decreasing overtime hours.
  • Introduced an automated scheduling system which significantly cut scheduling errors by 60%.
  • Supervised logistics for events across Portland, achieving a 63% improvement in event punctuality.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Chartered Institute of Procurement and Supply (CIPS)
  • Society of Women Engineers
  • International Council of Nurses
  • International Association for Project Management (IAPM)
  • International Association of Administrative Professionals
  • Freemason
  • Customer Service Institute of America (CSIA)
  • International Association of Administrative Professionals (IAAP)
  • Association for Supply Chain Management (ASCM)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Talent Development (CPTD) - Beacon Labs
  • Microsoft Excel Expert Certification - Harbor & Co.
  • CompTIA Network+
  • Six Sigma Green Belt Certification – Brightline
  • First Aid/CPR Certified
  • Certified Supply Chain Professional (CSCP) – Ironclad Systems
  • Certified Procurement Professional (CPP) - 2022
  • ServSafe
  • Project Management Professional (PMP) - Meridian

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