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Skills

  • Customer support escalation resolution
  • New business development
  • Strategic account development
  • Database management
  • Systems and software programs
  • Business development and planning
  • Extensive personal network
  • Client onboarding process optimization
  • Accomplished manager
  • Client Retention Strategies

Work Experiences

  • Increased market penetration and sales figures by 3% by leveraging supplier relationships and personally overseeing negotiations.
  • Cut costs by 10% through client and distributor price negotiations.
  • Increased profitability by utilizing marketing and sales strategies to build pipelines.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Evaluated the individual and team performance of each location, analyzing data trends to determine the best methods for increasing sales.
  • Worked with upper management to implement continuous improvements and help the team achieve its objectives.
  • Kept up to date on competitor products and pricing in the markets I served.
  • Implemented new inventory management procedures that reduced product theft by 15% in 6 months.
  • Averaged 16 sales calls closed each quarter.
  • Made recommendations to improve brand effectiveness and product benefits, which resulted in 14 long-term accounts being secured in 6 months.

Summaries

  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.
  • Clear understanding of process improvement and cross-functional collaboration as well as performance reporting training.
  • Persuasive brand imaging has a proven track record of growing network connections.
  • To achieve market penetration, expertise in marketing strategies, product promotion, and merchandising is required.
  • Achieved customer satisfaction rates exceeding 38%.
  • Over a 14-year career, I've built a strong track record as a performance-oriented sales leader.
  • Adept at collaborating across departments.
  • Achieved 56% improvement in client satisfaction.
  • Achieved a 32% improvement in client satisfaction.
  • Adept at negotiating terms.

Accomplishments

  • Collaborated with team of 15 in the development of standard.
  • Utilized CRM software (Adobe Creative Suite) to track and analyze client interactions, reducing follow-up time by 65% and enhancing overall service delivery.
  • Facilitated cross-functional brainstorming sessions to solve complex service delivery issues, resulting in faster project completion for clients.
  • Achieved over 54% customer satisfaction as measured by post-interaction surveys while handling high-volume accounts.
  • Reduced churn by anticipatively addressing client needs through predictive data analysis, translating into a 49% increase in retention.
  • Developed custom solutions to meet the unique needs of VIP clients, securing long-term partnerships and increasing annual revenue by $13.
  • Drove a $82,000 increase in annual revenue by conducting in-depth client reviews and recommending service enhancements.
  • Reduced client escalation rates by 71% through proactive resolution strategies and detailed follow-up procedures.
  • Delivered strategic recommendations to engineering based on client performance metrics, leading to a Microsoft Excel-specific success rate increase of 68%.
  • Managed a client portfolio of 12 accounts, contributing to a 73% increase in renewal rates and upsold new products totaling $13.

Affiliations

  • Certified Conflict Resolution Specialist by Ironclad Systems
  • Association of International Product Marketing & Management (AIPMM), Participant
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Jaycees
  • Customer Experience Professionals Association (CXPA) Affiliate
  • HubSpot Certified in Client Relationship Management
  • International Association of Administrative Professionals
  • Advisory Board Participant at the Customer Experience Research Group
  • Society of Human Resource Management

Certifications

  • HubSpot Inbound Certification - CRM Strategies
  • Salesforce Certified Administrator - 2016
  • Certified Public Accountant (CPA)
  • CompTIA Security+
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Customer Feedback Management Certification - Meridian
  • CRM Software Certification - Microsoft Excel
  • Certified Account Management Specialist (CAMS)
  • Certified Change Management Professional (CCMP)

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