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Skills

  • Dispute resolution between medical providers and insurers
  • EMR / EHR
  • Strong clinical judgment
  • Case review program implementation
  • Oxygen saturation standards
  • Insulin medication assistance
  • Federal and state healthcare regulation knowledge
  • Patient and family advocacy
  • Healthcare cost containment strategies
  • Clinical oversight and case evaluation leadership

Work Experiences

  • Prepared blood, tissue, and other laboratory specimens for testing in the lab.
  • Achieved 23% accuracy in processing.
  • Was in charge of providing direct care to up to 11 patients on a 3-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Achieved procedure patient satisfaction.
  • Acted quickly in situations that threatened the unit's safety and security, implementing crisis prevention interventions to control and de-escalate the situation.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Addressed patient care issues such as discharge delays, procedures that were postponed, and discharge equipment that was unavailable.
  • Analyzed 18 legal claims for payout approvals, meeting strict deadlines while ensuring compliance with all regulatory requirements.
  • Audited medical claim reviews.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 17 patients on a daily basis.

Summaries

  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.
  • Adept at accelerating approvals for complex cases, coordinating directly with interdisciplinary teams to reduce caregiving delays by 36% across 15 cases.
  • Leader who prioritizes quality and efficiency.
  • Experienced nurse with demonstrated clinical knowledge, natural interpersonal skills, and technical abilities.
  • Professionally trained with workflow optimization and client relations abilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved substantial processing efficiency improvements.
  • Achieved a 72% reduction in claim reassessment times.
  • Achieved substantial processing efficiency improvements, reducing average claim adjustment times by 2 days while maintaining 43% accuracy in final approvals.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Collaborated with finance to establish cross-functional protocols, increasing the accuracy of eligibility determinations by 37%.
  • Participated in implementing a case review program, leading to a 70% reduction in appeals and subsequent approvals.
  • Ensured compliance with state and federal guidelines in reviewing framework insurance claims, contributing to program.
  • Assisted in the development of utilization management protocols that reduced claim denials by $4 annually.
  • Led case management for initiative, reducing intervention delays by 6 days through continuous monitoring and follow-ups.
  • Efficaciously handled 4 prior authorization cases per week to ensure alignment with payer policies and clinical appropriateness.
  • Supported the appeals process in overturning denied claims, increasing approval rates by 23% through evidence-based review.
  • Regularly evaluated 6 patient cases per day, facilitating efficient prior authorization decisions and increased patient satisfaction by 38%.
  • Functioned as a critical reviewer in determining patient eligibility for initiative, maintaining a 76% approval rate.
  • Served as a clinical expert for OSHA, reviewing approximately 13 cases per month and resolving eligibility discrepancies.

Affiliations

  • National Association of Social Workers
  • Academy of Medical-Surgical Nurses (AMSN)
  • International Association of Clinical Research Nurses (IACRN)
  • National Hospice and Palliative Care Organization (NHPCO)
  • American Marketing Association
  • Association for Computing Machinery
  • International Council of Nurses
  • American Academy of Ambulatory Care Nursing (AAACN)
  • National Association of Clinical Nurse Specialists (NACNS)
  • Case Management Society of America (CMSA)

Certifications

  • Certified Public Accountant
  • Certified Neonatal Nurse Practitioner (NNP-BC) - 2023, Meridian
  • Hospice and Palliative Nurse Certification (CHPN) - 2015, Ironclad Systems
  • Certified Nurse Life Care Planner (CNLCP) - 2016, Northwind
  • Salesforce
  • CompTIA A+ Technician
  • Advanced Practice Registered Nurse (APRN) Licensure - 2017, Arizona
  • Certified Medical Audit Specialist (CMAS) - 2020, Harbor & Co.
  • ServSafe
  • Certified Business Analysis Professional (CBAP)

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