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Skills

  • Cross-functional collaboration
  • Business operations
  • Agile Training Methodologies
  • Instructor-Led Training (ILT)
  • Management of international training operations
  • Adult Learning Principles (Andragogy)
  • Supervision
  • Developing remote training solutions
  • MS Office
  • Budgets

Work Experiences

  • Achieved Employee of the Year for excellence in training delivery.
  • Conceptualized and deployed a blended-learning approach, elevating knowledge retention rates by 26% across multiple departments.
  • Oversaw the work of 12 firefighters who were putting out fires.
  • Applied behavioral learning models.
  • Looked for industry trends on social media and through online sources.
  • Transported Microsoft Excel to several months customer locations.
  • Closed identified skill gaps by 63%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 38%+ participant engagement rates.
  • Conceptualized a blended-learning approach.

Summaries

  • Consistently achieving high satisfaction rates.
  • Achieved a 68% promotion rate among employees.
  • Adept in managing a diverse portfolio of training programs.
  • Clear understanding of client relations and project management as well as client relations training.
  • Capable of providing high-quality service to initiative citizens in excess of 9.
  • Conducted training needs assessments.
  • Accomplished professional with a deep understanding of adult learning principles, implemented standardized training systems resulting in a 76% improvement in trainee certification rates.
  • Collaborative Training Executive.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Risk assessment and performance reporting are two examples of expertise areas.

Accomplishments

  • Facilitated the rollout of company-wide Adobe Creative Suite training, reducing end-user support requests by 40% within 6 months.
  • Maximized participation in remote training by adjusting delivery methods according to Adult Learning Principles (Andragogy), yielding a 80% increase in post-training assessments.
  • Created strategic partnerships to deliver specialized content, increasing the overall skill set of the workforce by 16% in two years.
  • Translated complex industry regulations into digestible training modules, ensuring product achieved initiative% for metric.
  • Led strategic redesign of compliance training programs, ensuring metric compliance while reducing the completion time by 54%.
  • Coordinated with IT and HR departments to ensure training involved up-to-date software systems and compliance with system, avoiding fines and improving efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a coaching and mentoring initiative that led to a 25% increase in employee engagement and 52% decrease in turnover.
  • Documented and resolved metric which led to system.
  • Created and led executive-level leadership development programs, resulting in a 58% increase in leadership competency scores.

Affiliations

  • The eLearning Guild, Mentorship Program
  • Project Management Institute
  • International Council of Nurses
  • Jaycees
  • American Marketing Association
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM), Professional Member
  • International Society for Technology in Education (ISTE), Participant
  • American Business & Technology University Alumni Association
  • International Coaching Federation (ICF), Associate Member

Certifications

  • Associate Certified Coach (ACC) Columbus
  • Certified Change Management Practitioner Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Facilitator of Management Development Programs Brightline
  • Instructional Design Certificate, Northwind
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Certificate in Training Design and Delivery Northwind
  • Certified Public Accountant (CPA)

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