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Skills

  • User interface understanding
  • Communications
  • Extremely organized
  • Employee coaching
  • Unemployment laws
  • Business operations
  • Budgets
  • Engagement activities
  • Operational improvement
  • Process implementation

Work Experiences

  • Solved program issues, improved operations, and provided excellent customer service.
  • Planned and delivered 3 events aimed at improving employee satisfaction every year.
  • Was in charge of personnel, training, and labor relations.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Sought advice.
  • On-site training was provided by me.
  • Managed
  • Quickly identified problems and alerted Benefits Administrator to any potential project delays.
  • Completed all of the employer's health, dental, vision, STD, LTD, and life insurance enrollments and terminations.
  • Was in charge of employee benefits and compensation administration.

Summaries

  • Employee relations, training, payroll, and state and federal laws are all areas of expertise.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Determined sales and marketing professional with 18 years of experience in category industry.
  • Human Resources Manager with a strong grasp of business requirements.
  • Detail-oriented and well-organized.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Management of program updates, enrollment periods, and plan negotiations is a strong suit.
  • Method, category, and standard provide context.
  • Fluent in both English and Spanish.

Accomplishments

  • Provided expert consultation on COBRA regulations, routinely resolving compliance issues before they escalated, maintaining a 32% compliance audit success rate.
  • Executed an employee communication campaign around new health savings options, resulting in a 27% participation jump over the previous year’s rate.
  • Increased sales 6% over one year.
  • Executed data-driven analysis of employee benefits usage, recommending plan enhancements that increased overall satisfaction and reduced turnover by 24%.
  • Effectively used HubSpot for benefits data management, providing executive-level reports that aided in cost-reduction strategies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a tiered wellness program that offered both short-term and long-term benefits, resulting in a 22% reduction in employees' sick days.
  • Identified and minimized benefits fraud, leading to a 26% recovery of funds and tightening internal controls to prevent future occurrences.
  • Successfully implemented a wellness incentive program that boosted employee participation by 17% and led to a 43% improvement in organizational health metrics.
  • Documented and resolved metric which led to system.

Affiliations

  • Employee Benefits Institute of America (EBIA)
  • Certified Employee Benefit Specialist (CEBS) Program
  • Association of Health Insurance Advisors (AHIA)
  • Lions Club
  • HRIS and Data Management Specialist Certification
  • International Foundation of Employee Benefit Plans (IFEBP)
  • National Association of Social Workers
  • National Business Group on Health (NBGH)
  • Rotary International
  • Employee Health Benefits Certification

Certifications

  • Professional in Human Resources (PHR)
  • Salesforce
  • American Payroll Association (APA) Fundamental Payroll Certification (FPC)
  • First Aid/CPR Certified
  • CompTIA Security+
  • HR Certification Institute (HRCI) Associate Professional in Human Resources (aPHR)
  • Certified Compensation Analyst (CCA), certified by Cedar Works
  • Payroll and Benefits Specialist Certification (PBS)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)

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