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Skills

  • Extremely organized
  • Document scanning
  • Process improvement
  • Table layout
  • Process equipment
  • Interpersonal and written communication
  • Pricing tool development
  • Hardware evaluation
  • Team standards
  • Budgets

Work Experiences

  • Acted as interim café supervisor.
  • Entered data into the Salesforce system, including payments, account information, and call logs.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Achieved results over two years.
  • Created multi-threaded admin web applications based on standard.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Answered customer questions about ingredients.
  • Answered an average of 4 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved zero discrepancies.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Achieved method ratings in café inspections.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • System are well-understood.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Consulted
  • Resolved
  • Created
  • Increased
  • Resolved product issue through consumer testing.
  • Coordinated with suppliers to ensure stable inventory levels for high-demand coffee products, reducing out-of-stock issues by 26%.
  • Collaborated with team of 12 in the development of initiative.
  • Developed and maintained strong relationships with local coffee suppliers, contributing to a 41% sales growth through specialty blends.
  • Business Development: Initiated two key partnerships which resulted in standard revenue growth.
  • Developed

Affiliations

  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Clean and Green Barista Initiative
  • Barista Guild of America (BGA)
  • Hospitality Industry Professionals Network
  • Association of Food and Beverage Employees
  • American Society of Safety Professionals
  • Sustainable Coffee Retailers Network
  • Association of Information Technology Professionals
  • Latte Art Alliance

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Health and Nutrition Awareness Course 2016
  • HACCP (Hazard Analysis Critical Control Points) Certification
  • Responsible Beverage Service Training Boston
  • Certified Public Accountant (CPA)
  • POS System Certification Salesforce
  • Food Safety Manager Certification system
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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