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Skills

  • Cross-functional team collaboration
  • Customer service in financial services
  • Process improvement
  • Community outreach and financial inclusion
  • Organization
  • Customer service
  • Business operations
  • Team building
  • Problem resolution
  • Credit scoring model development

Work Experiences

  • Achieved an Innovation Award for social responsibility in 2018.
  • Assisted in the creation of financial aid plans and packages for students.
  • Approved loans for small businesses.
  • Collaborated with fintech companies.
  • All financial aid guidelines and regulations, including state and federal requirements, were followed.
  • Collaborated with metric financial associations.
  • Achieved consistent performance throughout 2022.
  • Provided financial aid information and program details to students and their parents.
  • Achieved results within 2016.
  • Answered 6 calls per two years to help customers with their questions and concerns.

Summaries

  • Achieved a 38% reduction in non-performing assets.
  • Financial Aid Officer with in-depth knowledge of federal student aid rules and regulations.
  • Adept at balancing client needs with organizational sustainability.
  • Collaborative team leader and strategic negotiator with over 11 years of experience in the microfinance sector. Developed partnerships with governmental bodies, increasing loan capital by $13 within three years.
  • Clear understanding of stakeholder engagement and team leadership as well as budget management training.
  • Achieved 15% profit growth.
  • Analytical Microfinance Fellow.
  • Bolstered the organization's capacity to serve micro-entrepreneurs.
  • Achieved a 68% spike in business ownership.
  • Achieved a 26% repayment rate.

Accomplishments

  • Drafted and implemented strategic credit policies to align with local market needs, reducing overdue loan accounts by 65% in Raleigh.
  • Provided ongoing mentoring to 10 loan officers, resulting in improved credit evaluations and a 30% improvement in overall portfolio performance.
  • Redesigned client onboarding process that cut loan approval times by 15% and increased overall customer satisfaction.
  • Developed strategic partnerships with NGOs focused on rural development, securing funding valued at $5 for microloan programs.
  • Led implementation of a comprehensive creditworthiness assessment model, reducing loan default rates by 80% over 18 months in Raleigh.
  • Delivered training in Microsoft Excel for financial analysis, empowering field staff to produce more accurate and timely reports.
  • Supervised the successful allocation of $11 in microloans, achieving a 42% repayment rate within 18 months.
  • Conducted performance audits on microfinance programs, identifying inefficiencies and increasing repayment rates by 17%.
  • Facilitated workshops for local entrepreneurs, resulting in 79% of attendees securing microloans and expanding their businesses.
  • Partnered with system educational institutions to provide entrepreneurship training, leading to increased demand for microfinance services by 82%.

Affiliations

  • Small Enterprise Education and Promotion Network (SEEP)
  • Financial Inclusion Forum UK
  • Global Microfinance Association (GMA)
  • Toastmasters
  • Global Impact Investing Network (GIIN)
  • Lions Club
  • Institute of International Finance (IIF) - Microfinance Working Group
  • Freemason
  • American Medical Informatics Association
  • National Microfinance Bankers Association (NMBA)

Certifications

  • Certificate in Sustainable Finance (Frankfurt School of Finance & Management)
  • Digital Financial Inclusion and Outreach Certification (Accion)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Credit Analyst (National Association of Credit Management, NACM)
  • CompTIA Security+
  • Impact Measurement & Management (IMM) Certification (Social Value International)
  • CompTIA Network+
  • Certified Data Analyst for Microfinance (Microsoft Excel Certification)
  • Certified Public Accountant

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