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Skills

  • Staffing and Rotational Planning
  • Field Equipment Installation
  • Cost reduction strategies
  • Service quality assurance
  • Authorized Educational Technician
  • Technical Documentation Writing
  • Team leadership and mentorship
  • Customer Escalation Management
  • Advanced technical troubleshooting
  • Performance metric monitoring

Work Experiences

  • Collaborated with Adobe Creative Suite developers.
  • Achieved savings of $17 per project.
  • Cut service ticket volume by 34% over 2019.
  • Analyzed field performance.
  • Achieved results after the past year.
  • Explained treatment plans and payment options.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Went over the doctors' daily care slips.
  • Analyzed field performance and introduced performance incentives, leading to a 65% increase in technician satisfaction.
  • Achieved reduction over 2015.

Summaries

  • Within Miscellaneous, senior Technician Coordinator and outstanding performer in performance reporting and cross-functional collaboration.
  • Achieved a 23% faster service time.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Collaborative and highly organized Technician Coordinator known for reducing project downtime by 34% through contract management and vendor negotiation.
  • Portuguese is a second language for me.
  • Achieved a consistent 21% improvement in project completion rate.
  • Coordinated multiple field teams.
  • Consistently delivered projects on schedule.
  • Clear understanding of performance reporting and strategic planning as well as vendor management training.
  • Achieved 83% higher efficiency.

Accomplishments

  • Managed third-party vendor relationships to coordinate service level agreements, ensuring consistent service and reducing bottleneck delays by 8 hours.
  • Implemented process improvements in the work-order management system, reducing technician travel time by 35%.
  • Enabled data-driven decision-making by integrating Workday, resulting in improved technician performance tracking by 62%.
  • Collaborated with team of 4 in the development of metric.
  • Supervised installation of Salesforce in Portland, ensuring all work met regulatory standards and maintaining 51% safety compliance.
  • Developed and implemented a technician resource allocation plan, reducing project overlap and ensuring optimal use of skilled labor.
  • Led the integration of system, resulting in a 40% increase in technician productivity.
  • Managed multi-location projects, ensuring deliverables were met across Portland and reducing project timelines by 79%.
  • Improved inventory management for spare parts, reducing stock discrepancies by 15% using QuickBooks.
  • Resolved escalated issues from high-priority clients within 17 hours, maintaining customer satisfaction and retention.

Affiliations

  • Association for Supply Chain Management (ASCM) - Focused on reducing repair times and optimizing workflows for technician teams.
  • Building Automation Systems Association (BASA) - Regular participant in conferences focused on integrating advanced technology for field service scheduling and real-time troubleshooting.
  • National Association of Social Workers
  • Occupational Safety and Health Administration (OSHA) Certifications - Attended annual courses on safety procedures to ensure compliance and mitigate risks.
  • American Public Works Association (APWA) - Engaged in continuous education on public infrastructure technology for enhanced technician dispatch planning.
  • Institute of Electrical and Electronics Engineers (IEEE) - Gained essential troubleshooting techniques, aligning with operational enhancement objectives.
  • Certified Network Cable Installer (CNCI) - Acquired certifications in network setup and troubleshooting, enhancing the ability to support technicians with complex installations.
  • Association for Field Service Managers (AFSM) - Engaged in industry discussions and resource sharing for improving first-visit resolution rates.
  • Society of Human Resource Management
  • Certifications in Emergency Management (CEM) - Recognition of advanced skills in emergency response, including relevant planning and preparedness.

Certifications

  • Project Management Professional (PMP)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Technology Manager (CTM)
  • First Aid/CPR Certified
  • CompTIA A+
  • Certified Customer Support Technician (CCST)
  • CompTIA Network+
  • Certified Reliability Leader (CRL)

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