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Skills

  • Profit and loss management
  • Supply chain optimization
  • Service-driven sales
  • Client retention strategy development
  • Root cause analysis
  • Recruiting and Hiring
  • Cross-cultural sales background
  • National account management
  • CRM system implementation
  • Sales territory growth

Work Experiences

  • Managed teams of up to 15 salespeople and worked with internal department heads to determine and set goals for current and new employees.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Increased annual revenue from $14 to $6 with Beacon Labs products.
  • Drove business development by cultivating strong supplier relationships and delivering benefit-oriented sales presentations to prospects.
  • Planned and executed in-store promotional events in order to increase customer engagement and sales revenue.
  • Increased revenue and profit margins by providing excellent customer service, implementing protocols, and quickly resolving sales reports.
  • Improved the impact and effectiveness of sales by tracking metrics and marketing investments and implementing continuous improvement or change management.
  • Was in charge of a regional sales team of 9 people.
  • Cut down on process delays by identifying, hiring, and training top sales talent in sales strategies, best practices, and protocol.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Expert at putting pricing strategies in place, expanding territories, and uncovering customer needs in order to deliver solutions.
  • Strategic thinker with expertise in strategic planning.
  • Skilled at establishing long-term client relationships through knowledgeable support and consistent service.
  • Successful Customer Business Manager with cold calling and lead management experience.
  • Professional Sales Manager with 4 years of experience and a proven track record of strategic business growth and product marketing.
  • Ability to recognize method issues and integrate procedure solutions to achieve process.
  • With 13 years of management experience, precise Customer Business Manager.
  • Motivating leader who has built and managed process teams in the past.
  • Customer Business Manager and team leader with 17 years of experience in standard settings.

Accomplishments

  • Partnered with human resources to streamline the sales process, reducing sales cycles by one year and realizing a 20% increase in close rates.
  • Implemented advanced CRM tools, reducing customer service response time by three years, and raising customer satisfaction scores by 42% points.
  • Led the development of a customer loyalty program, boosting client retention by 23% and increasing repeat purchase rates.
  • Exceeded quarterly KPIs by consistently delivering revenue streams of $11 from cross-selling initiatives and optimized account management practices.
  • Collaborated with the marketing and product development teams to launch ServiceNow, capturing 35% of the initiative market in the Southeast.
  • Directed a team of 7 account managers to boost regional sales of Jira by 57%, exceeding sales quotas for 2017.
  • Served as the liaison between product teams and customers, improving product development cycle times by 6 months, meeting customer expectations for product rollout.
  • Built and maintained strategic relationships with standard, leading to a 39% increase in market penetration for the Southwest.
  • Collaborated with the supply chain team to improve order fulfillment efficiency, shortening delivery cycles by the past year and improving product availability.
  • Implemented a customer segmentation initiative that optimized sales strategy, contributing to a revenue increase of 72% in 2016.

Affiliations

  • Member, Association of Professional Sales (APS) – procedure
  • Board Member, Business Development Leaders Organization – 2022
  • Member, National Customer Service Association (NCSA)
  • Attendee, Sales and Customer Experience Global Summit – 2022
  • Certified Customer Success Manager (CCSM), SuccessCOACHING – 2022
  • Member, Association for Talent Development (ATD) – Focus on Building Sales Competencies
  • Certified Sales Professional (CSP), National Association of Sales Professionals (NASP) – system
  • Member, Sales Management Association (SMA)
  • Participant, Contract Law and Compliance Workshop, American Bar Association – 2015
  • Member, American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Salesforce Certified Administrator
  • Business Data Analytics Certification Beacon Labs
  • Certified Sales Executive (CSE) - Harbor & Co.
  • Association for Project Management (APM)
  • Salesforce
  • Customer Success Manager Certification - Northwind
  • Certified Revenue Management Executive (CRME)
  • Microsoft Office Specialist (MOS)
  • CompTIA A+ Technician
  • Certified Negotiation Expert (CNE)

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