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Skills

  • Caregiver training and development
  • Regulatory compliance
  • Budgets
  • Decision time reduction strategies
  • Process improvement
  • Team building
  • Feedback and performance refinement programs
  • First Aid/CPR
  • Elder industry trend analysis
  • Relationship development

Work Experiences

  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted regular training with caregivers and facility staff to ensure alignment with client needs, improving overall service quality ratings by 72%.
  • Created a senior care resource guide tailored specifically for veterans' needs, which led to the placement of 12 veterans in specialized care programs within 2022.
  • Analyzed care facility metrics and provided actionable insights, leading to a 67% improvement in care home performance ratings year over year.
  • Achieved minimal delay in relocation.
  • Achieved improved client outcomes.
  • Achieved Excellence Award for excellence in client consultation.
  • Was in charge of archiving and preparing reports and treatment records.

Summaries

  • Achieved a 25% improvement in provider quality ratings.
  • Adept at negotiating senior living contracts, saving clients an average of $10 annually on service packages while maintaining high-quality care standards.
  • Adept at collaborating with healthcare teams.
  • Assisted seniors and their families in selecting care environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved steady growth in client numbers.
  • Certified Elder Placement Consultant with Six Sigma and a reputation for saving clients an average of $18 per year through skilled contract negotiations for senior living services.
  • Collaborated with doctors and families.
  • Certified Elder Placement Consultant with PMP.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Spearheaded a program that placed 13 veterans in specialized dementia care facilities, exceeding placement targets by 36% in 2020.
  • Worked closely with financial planners to help clients manage the cost of long-term care, reducing financial stress by 41% for families.
  • Established partnerships with 12 memory care units, facilitating seamless transitions for clients with cognitive impairments.
  • Created marketing content for placement services, leading to a 81% increase in new client inquiries in one year.
  • Worked directly with seniors and families to design budget-friendly care plans, lowering client moving costs by 47% on average.
  • Achieved 69% increase in facility match accuracy by implementing an enhanced needs-assessment process for clients.
  • Developed comprehensive senior placement strategies during the COVID-19 pandemic, reducing infection risk by 27%.
  • Introduced a new CRM tool that improved client communication and reduced response times by 63%.
  • Reduced family conflict in care decisions by facilitating 14 mediated discussions, yielding a 52% drop in complaints.
  • Resolved product issue through consumer testing.

Affiliations

  • International Council of Nurses
  • Association of Information Technology Professionals
  • Certification in Elder Law (CELA) professional society
  • International Council on Active Aging (ICAA)
  • National Certification Council for Activity Professionals (NCCAP)
  • Assisted Living Federation of America (now Argentum)
  • Society of Human Resource Management
  • Freemason
  • Not-for-Profit Aging Services Association
  • National Association of Professional Geriatric Care Managers (NAPGCM)

Certifications

  • Certified Relocation and Transition Specialist (CRTS) through the National Certification Board for CRTS
  • Certification in End-of-Life Care through initiative
  • Certified Assisted Living Administrator (CALA) by Ohio Department of Health
  • Project Management Professional (PMP)
  • Certificate in Palliative Care by process
  • National Certification in Healthcare Compliance (CHC) through the Compliance Certification Board
  • ServSafe
  • Certified Patient Advocate (BCPA) through the Patient Advocate Certification Board
  • Certification in Advanced Mental Health Care for Elderly through program
  • Certified Nursing Assistant (CNA) by Illinois Department of Health

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