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Skills

  • Sales and marketing
  • Behavioral Health Integration
  • Budgeting
  • Policy development and implementation
  • Business analysis
  • Client-Centered Care Methodologies
  • Behavioral Health Documentation
  • Bilingual program / system for Patient Support
  • Organization
  • Staff management

Work Experiences

  • Manufacturing service agreements and quality standards were negotiated by me.
  • Increased productivity by 11% while lowering staffing and operational costs.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved results over one year.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved results over the course of 6 months.
  • Achieved full compliance with federal and state behavioral health regulations.
  • Shared best practices with on-site and external personnel to align efforts and goals.

Summaries

  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Treatment Supervisor.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Bringing 5 years of industry experience to Brightline, and ready to take on a challenging, growth-oriented role.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Professional with over 4 years of experience as a manager for a $16 several months revenue-generating company.
  • Accelerated timely treatment authorizations.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Developed comprehensive treatment plans that aligned with individual client needs, supporting 7 clients in achieving their recovery goals.
  • Reduced claims denials by 54% by streamlining the documentation process for insurance claims.
  • Facilitated peer group supervision sessions that enhanced team clinical expertise, contributing to a 78% decrease in staff turnover.
  • Collaborated with clinical directors and medical teams to meet accreditation standards across 6 facilities, ensuring CPA.
  • Co-facilitated community mental health forums that attracted 8 new clients to the treatment program.
  • Played a critical role in crisis management by developing risk mitigation strategies, reducing patient safety incidents by 20%.
  • Received Excellence Award for excellence in clinical leadership related to reducing adverse treatment incidents by 82%.
  • Rolled out a new EHR system across multiple departments, improving reporting accuracy and reducing manual errors by 76%.
  • Developed and executed a strategic community outreach plan that led to a 41% rise in treatment requests.
  • Successfully led a specialized treatment unit of 6 staff, resulting in a 56% improvement in patient outcomes.

Affiliations

  • Freemason
  • National Institute for Behavioral Health Quality (NIBHQ) – Worked on committees assessing the quality of care across multiple mental health facilities.
  • American Association for Marriage and Family Therapy (AAMFT) – Active Member, contributing to clinical protocol discussions.
  • American Marketing Association
  • Project Management Institute
  • Substance Abuse and Mental Health Services Administration (SAMHSA) – Engaged in peer review processes and strategy discussions for treatment improvements.
  • International Society for Traumatic Stress Studies (ISTSS) – Actively engaged in research on trauma-informed care within treatment facilities.
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • American Group Psychotherapy Association (AGPA) – Attended conferences on group therapy techniques and their integration into supervised treatments.

Certifications

  • Certified Trauma Professional (CTP) from the International Association of Trauma Professionals
  • Certified Clinical Supervisor (CCS) from the Center for Credentialing & Education (CCE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Public Health (CPH) by the National Board of Public Health Examiners
  • Certified Patient Safety Officer (CPSO)
  • Postgraduate Certificate in Addictions Counseling from method
  • Certified Health Education Specialist (CHES)
  • Medication-Assisted Treatment Specialist (MATS) Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Mental Health Professional (CMHP)

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