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Skills

  • Clinical Operations Management
  • Time management
  • Business analysis
  • First Aid/CPR
  • Business operations
  • Communications
  • Patient intake and assessment
  • Emotional intelligence
  • Team building
  • Conflict Resolution in Patient Care

Work Experiences

  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved 74% compliance with state-mandated treatment regulations by auditing case files and implementing corrective actions where necessary.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across program calendars and programs.
  • Achieved results within 18 months.
  • Achieved Excellence Award for excellence.
  • Achieved a system-wide reduction of adverse outcomes by 27%.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 8%.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved a significant standard by making proactive decisions based on market expertise and business knowledge.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Treatment Supervisor is a multi-talented Treatment Supervisor who is consistently rewarded for planning and operational improvements.
  • Proactive Treatment Supervisor uses determination and attention to detail to produce high-quality project management work.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Competent offerings, pricing, and market positioning, as well as demonstrated Power BI expertise.
  • To take on a new role in a initiative setting, I'm ready to offer exceptional leadership and planning abilities.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Motivated category manager with a track record of best practices and operations in the Miscellaneous.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Conducted patient care audits that identified key areas of improvement, reducing response times to regulatory inquiries by 63%.
  • Documented and resolved program which led to framework.
  • Established relationships with key external stakeholders, securing $12 in grant funding to support addiction recovery services.
  • Developed a claims resolution framework that curtailed response times by 65% and increased claims approval rates.
  • Received Excellence Award for excellence in clinical leadership related to reducing adverse treatment incidents by 82%.
  • Facilitated peer group supervision sessions that enhanced team clinical expertise, contributing to a 78% decrease in staff turnover.
  • Coordinated procedure that provided continuing education opportunities to staff, leading to a Lean accreditation.
  • Resolved product issue through consumer testing.
  • Reviewed high-risk cases weekly, collaborating with clinicians to ensure compliance with licensing and accreditation requirements.
  • Successfully led a specialized treatment unit of 6 staff, resulting in a 56% improvement in patient outcomes.

Affiliations

  • National Association of Social Workers
  • American Medical Informatics Association
  • American Counseling Association (ACA) – Provided input on updated ethical standards and member support programs.
  • Healthcare Financial Management Association (HFMA) – Collaborated on strategies for reducing financial waste in healthcare settings.
  • American Association for Marriage and Family Therapy (AAMFT) – Active Member, contributing to clinical protocol discussions.
  • American Group Psychotherapy Association (AGPA) – Attended conferences on group therapy techniques and their integration into supervised treatments.
  • Institute for Healthcare Improvement (IHI) – Applied the latest in improvement science to restructure operational strategies in treatment facilities.
  • American Board of Medical Specialties (ABMS) – Participated in continuous professional development for board-certified supervisors in behavioral health.
  • International Council of Nurses
  • National Association of Certified Mental Health Professionals (NCMHP) – Member focused on furthering standards of care in mental health treatment.

Certifications

  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Case Management (CCM) by the Commission for Case Manager Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Licensed Marriage and Family Therapist (LMFT)
  • International Certified Addiction Professional (ICAP) - Level III
  • National Clinical Supervision Certification (NCSC)
  • Certified Substance Abuse Counselor (CSAC)
  • Certified Health Education Specialist (CHES)
  • Certified Rehabilitation Counselor (CRC)

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