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Skills

  • Bulk mailing management
  • Logistics coordination
  • Communication with third-party vendors
  • Workplace safety
  • Cross-team collaboration
  • Mail distribution across multiple locations
  • MS Office
  • Regulatory compliance
  • Federal guideline proficiency
  • Certified mail compliance

Work Experiences

  • Labeled incoming and outgoing letters and packages before placing them in sacks or bins.
  • Used scales and charts to weigh packages or letters to determine postage requirements.
  • Assisted customers by carrying oversized packages into their homes.
  • Achieved the highest delivery accuracy rate in 2024.
  • Upsold postal services such as tracking and insurance.
  • Analyzed mail trends.
  • Collaborated with the procurement team to manage inventory of mailroom supplies, preventing shortages and reducing urgent reorders by 69%.
  • P.O. was picked up by me.
  • Collaborated with external couriers for outbound shipments.
  • Prepared and processed 4 incoming parcels from international, domestic, and third-party carriers per the past year.

Summaries

  • Achieved a 19% reduction in delivery delays.
  • Costs were consistently reduced while profits were increased.
  • Achieved the highest delivery accuracy rate in 2018.
  • Mailroom Associate is a personable Mailroom Associate with extensive knowledge of post office products and services.
  • Mailroom Associate with 13 years of successful budget management and risk assessment experience.
  • Achieved a 65% increase in sorting efficiency.
  • Addressed delivery complaints.
  • Adept at training new hires in mailroom procedures and technologies such as ServiceNow, enhancing department productivity and workflow consistency.
  • Collaborative team player.
  • Highly receptive to customer needs and skilled at resolving grievances or complaints diplomatically.

Accomplishments

  • Reduced delay in mail distribution for cross-state locations by overseeing a streamlined shipping schedule optimized in 2022.
  • Created a standardized mail intake checklist that reduced sorting misplacement by 48% and improved overall workflow.
  • Documented and resolved method which led to system.
  • Collaborated with team of 8 in the development of standard.
  • Partnered with the facilities team to redesign the mailroom layout, increasing mail processing efficiency by 45%.
  • Created and maintained daily reports on mail volumes and distribution times, providing actionable insights to upper management for resource allocation.
  • Worked with external security team to implement mailroom threat-prevention programs, reducing package handling risks by 32%.
  • Maintained complete logs of parcels containing sensitive legal and financial documents, ensuring full chain-of-custody documentation.
  • Liaised with postal services and third-party vendors to successfully negotiate cost-effective shipping rates, reducing overall expenses by 28%.
  • Implemented a label verification process using Adobe Creative Suite, minimizing errors related to address capturing by 50%.

Affiliations

  • Member of National Association of Mailroom Professionals (NAMP)
  • Freemason
  • Mail Center Managers Association (MCMA)
  • American Society of Safety Professionals
  • Mailroom Security Protocol Certification 2015
  • Association of Facilities Managers (AFM) for Mailroom Supervision
  • National Association of Social Workers
  • Jaycees
  • Mail Center Administrator Certificate from initiative
  • Certifications in Automated Warehouse Systems for Mail Processing

Certifications

  • Mail Systems Management Association (MSMA) Certification
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Mail Distribution Specialist
  • Project Management Professional (PMP)
  • Certified Forklift Operator
  • Certificate in Postal and Parcel Management
  • Google Certified Professional Cloud Architect
  • Professional Mail Management Certification via system
  • Certified Business Analysis Professional (CBAP)

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