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Skills

  • High volume mail processing
  • Framework equipment
  • Error reduction in mail sorting
  • Filing system for invoices and receipts
  • Postal law proficiency
  • Inventory management for mailroom supplies
  • Problem resolution
  • Communication with third-party vendors
  • MS Office
  • Delivery route optimization

Work Experiences

  • Proposed a new mail code system to reduce 8% filing errors and increase 15% timely delivery.
  • Labeled incoming and outgoing letters and packages before placing them in sacks or bins.
  • Upsold postal services such as tracking and insurance.
  • Analyzed mail trends.
  • Coordinated first-class or overnight delivery.
  • Ensured adherence to company policies.
  • Prepared and processed 4 incoming parcels from international, domestic, and third-party carriers per the past year.
  • Assisted in onboarding new hires by training them in mailroom processes and use of SAP to streamline workflow.
  • Detailed mailroom expenses and operational costs.
  • Cut package dispatch times by 32%.

Summaries

  • Achieved annual savings of $13 for the company.
  • Accomplished in implementing threat assessment and mail security protocols, creating a secure environment for sensitive correspondence handling.
  • Record management, supplies maintenance, and mail sorting expertise.
  • Proven track record of fostering positive customer relationships.
  • Dedicated Mailroom Associate.
  • Mailroom Associate is a production-driven Mailroom Associate who excels in fast-paced environments and is ready to take the next step in his or her career as Mailroom Associate.
  • Dedicated to sustainability efforts, having supported the transition to paperless mail processing, resulting in a 50% reduction in paper usage.
  • Mailroom Associate with 13 years of successful budget management and risk assessment experience.
  • Customer-focused Mailroom Associate, improving department satisfaction scores by 35% through efficient management of special deliveries and expedited shipments.
  • Collaborative team player.

Accomplishments

  • Created a standardized mail intake checklist that reduced sorting misplacement by 48% and improved overall workflow.
  • Standardized packaging and labeling practices, reducing returned shipments due to incorrect labeling by 45%.
  • Implemented a label verification process using Adobe Creative Suite, minimizing errors related to address capturing by 50%.
  • Spearheaded the transition to a cloud-based mail tracking system, reducing paper record-keeping by 31% and enhancing data accessibility.
  • Worked alongside procurement to maintain optimal levels of mailroom supplies, preventing shortages and reducing emergency reorder frequency by 56%.
  • Communicated frequently with customer service department to resolve delivery delays or lost packages, improving response time by 81%.
  • Processed and sorted confidential documents in compliance with HIPAA and internal privacy policies, maintaining full confidentiality.
  • Coordinated the processing and sorting of 18 packages per day, ensuring timely and accurate delivery across all floors.
  • Worked with external security team to implement mailroom threat-prevention programs, reducing package handling risks by 32%.
  • Resolved product issue through consumer testing.

Affiliations

  • Mail Supply Chain Risk Management Association
  • United States Postal Service Certified Mail Handlers Program
  • Freemason
  • Mail Courier and Logistics Certification from category
  • Association for Talent Development (ATD) – Mailroom Operations Training
  • Association of Information Technology Professionals
  • Certified Office Services Professional (COSP) – Mailroom Focus
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Involvement in the Postal Workplace Safety Organization

Certifications

  • CAPS Lockbox & Retail Processing Training
  • USPS IMpb Certified (Intelligent Mail Package Barcode)
  • Project Management Professional (PMP)
  • Certified Package Handler Applied Skills (Lakeside Partners)
  • USPS Shipping Services Certified
  • Certificate in Mailroom Equipment Maintenance framework
  • Certified Public Accountant
  • Mail Systems Management Association (MSMA) Certification
  • Coursera: Post Office Automation Certification
  • Mailing and Shipping Systems Manager Certification (CASM)

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