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Skills

  • Budgets
  • Problem resolution
  • Workplace safety
  • MS Office
  • Postal law proficiency
  • Error reduction in mail sorting
  • Mail handling
  • Strong attention to detail
  • Process improvement
  • Regulatory compliance

Work Experiences

  • Labeled incoming and outgoing letters and packages before placing them in sacks or bins.
  • Collaborated with the procurement team.
  • Demonstrated excellent customer service by responding to employee inquiries about mailings and rates.
  • Developed a tracking and logging system that reduced misplaced packages by 56%, enhancing accountability.
  • Analyzed mail trends.
  • Conducted routine audits of outgoing packages and delivery logs, pinpointing areas for improvement and reducing discrepancies by 42%.
  • Consistently met time-sensitive deadlines.
  • Developed a tracking and logging system.
  • Cut package dispatch times by 32%.
  • Ensured a secure mailroom environment.

Summaries

  • Record management, supplies maintenance, and mail sorting expertise.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Mailroom Associate with 13 years of successful budget management and risk assessment experience.
  • Expert at cultivating positive customer relationships and mentoring new hires on standard policies, procedures, and federal regulations.
  • Costs were consistently reduced while profits were increased.
  • Mailroom Associate is a multi-talented Mailroom Associate who is consistently rewarded for planning and operational improvements.
  • Boosted department efficiency.
  • Achieved a 58% reduction in paper usage.
  • Within Miscellaneous, senior Mailroom Associate and outstanding performer in budget management and cross-functional collaboration.
  • Adept at training new hires in mailroom procedures and technologies such as ServiceNow, enhancing department productivity and workflow consistency.

Accomplishments

  • Actively participated in postal auditing processes, resulting in zero compliance issues during 2023 internal audits.
  • Created and maintained daily reports on mail volumes and distribution times, providing actionable insights to upper management for resource allocation.
  • Managed high-volume mail distribution during standard, ensuring all internal departments received critical documentation promptly.
  • Collaborated with team of 8 in the development of standard.
  • Reduced delay in mail distribution for cross-state locations by overseeing a streamlined shipping schedule optimized in 2022.
  • Assisted in creating a user-friendly internal mail request form, simplifying submission for 18 daily requests and reducing errors.
  • Resolved product issue through consumer testing.
  • Provided recommendation on purchasing new mailing equipment that resulted in boosting handling efficiency by 29%.
  • Led a continuous improvement project, identifying redundancies in daily workflows and reducing them by 16%.
  • Trained new hires in certified mail handling, enhancing team performance and compliance by adhering to established USPS regulations.

Affiliations

  • Mail Supply Chain Risk Management Association
  • National Safety Council Membership for Mailroom Work Safety
  • International Association of Administrative Professionals
  • Mail Center Managers Association (MCMA)
  • Supply Chain & Logistics Management Association (SCLMA) Member
  • Professional Logistics and Mail Distribution Network (PLMDN)
  • Society of Women Engineers
  • United States Postal Service Certified Mail Handlers Program
  • Association of Document and Mail Operations (ADMO)
  • International Council of Nurses

Certifications

  • Certified Public Accountant (CPA)
  • AFIRM Mail Screening and Security Certification
  • Certified in Transportation and Logistics (CTL)
  • Certificate in Data Management for Postal Systems
  • OSHA Mail Handling Operational Safety Certificate
  • Six Sigma Yellow Belt certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Forklift Operator
  • Mail Systems Management Association (MSMA) Certification
  • CompTIA Security+

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