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Skills

  • Team management
  • MS Office
  • Process improvement
  • Process implementation
  • Performance testing
  • Document scanning
  • Strong verbal communication
  • Production Line Audit
  • Performance improvement
  • Business operations

Work Experiences

  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Double-checked the data's accuracy and integrity.
  • Achieved a 16% reduction in customer escalations.
  • Achieved a 17% reduction in service downtime.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Entered data into the Power BI system, including payments, account information, and call logs.
  • Looked over returned items for safety, functionality, and other issues.
  • Transported Tableau to two years customer locations.

Summaries

  • Quality Assurance Assistant is a multi-talented Quality Assurance Assistant who is consistently rewarded for planning and operational improvements.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Quality Assurance Specialist with 15 years of experience in achieving and maintaining Power BI excellence.
  • Accelerated bug resolution by 61%.
  • Achieved improvement within the last the past year.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Achieved results within the last several months.
  • Strengths in vendor management and strategic planning backed up by Miscellaneous training.
  • Motivated Quality Assurance Assistant with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Carried out functional testing of ServiceNow to validate key features, leading to a 49% increase in customer satisfaction based on feedback.
  • Performed thorough regression testing on system updates, ensuring zero critical issues introduced in production.
  • Collaborated with third-party vendors to ensure quality standards, contributing to 11 successful ISV compliance audits.
  • Executed comprehensive functional and non-functional testing for HubSpot, reducing defects by 21% over initiative.
  • Assisted in the implementation of a defect prevention plan, reducing recurring defects by 69% over 3 releases.
  • Identified and remediated gaps in testing coverage, resulting in increased scope by 18% across Power BI test suite.
  • Created clear and concise test case documentation in Jira, reducing ambiguity during test execution by 62%.
  • Carried out stress and load testing on Power BI, identifying bottlenecks and helping reduce load times by 78%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted root cause analysis on recurring defects, leading to corrective actions that improved overall product quality by 56%.

Affiliations

  • American Quality Institute (AQI) – Involved in policy drafting for quality management certifications
  • Society for Pharmaceutical Quality Assurance – Improved process auditing approaches within the pharmaceutical domain
  • International Test and Evaluation Association (ITEA) – Contributed to best-practice documentation in quality metrics
  • Project Management Institute
  • American Medical Informatics Association
  • Lean Six Sigma Society – Green Belt Certified, focusing on production rework reduction projects
  • Society of Women Engineers
  • Regulatory Affairs Professionals Society (RAPS) – Participated in coursework on regulatory compliance in the manufacturing sector
  • Risk Management Society (RIMS) – Member, focusing on risk-based testing strategies
  • Association for the Advancement of Medical Instrumentation (AAMI) – Engaged in compliance documentation for medical devices

Certifications

  • Certified Associate in Project Management (CAPM), PMI accredited, for improving test project coordination
  • Cisco Certified Network Associate (CCNA)
  • Six Sigma Green Belt Certification, improving quality assurance through process optimization and defect reduction
  • ServSafe
  • Certified Quality Technician (CQT), recognized by ASQ, proficient in quality control techniques and auditing
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Association for Project Management (APM)
  • Certified Test Manager (CTM) from iSQI, stressing leadership and project management of testing teams
  • Certified Tester, Usability Testing (CT-UT), ISTQB accredited, expanding usability-focused test coverage

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