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Skills

  • Ticket sales
  • Materials distribution
  • Exemplary Customer Engagement
  • Effective Communication with Guests and Team
  • Team management
  • Mechanical Issue Identification
  • Operational improvement
  • Organization
  • Height and Safety Restrictions Management
  • Relationship development

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Achieved a perfect 55% accident-free record.
  • Achieved 28% reduction in operational delays.
  • Assumed team lead position during peak times, coordinating up to 18 team members to ensure smooth ride operations and guest safety.
  • Awarded Employee of the Month in initiative for maintaining excellent ride safety records and delivering superior guest experiences.
  • Solved method issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Assumed additional responsibility as a shift supervisor.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently drove guest engagement by 32%.
  • Consistently recognized for crowd control expertise.
  • Tasks are completed with minimal guidance.
  • Coordinated daily pre-opening inspections.
  • Contributed to a 29% increase in sales.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Technical, interpersonal, and communication abilities are all strong.
  • Conducted regular mechanical inspections.
  • Conducted routine inspections.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Suggested operational changes that improved throughput by 41%, resulting in shorter wait times for guests.
  • Developed a customer engagement strategy that boosted guest satisfaction scores by 53% within the past year.
  • Led daily safety briefings for a team of 3, ensuring that all safety protocols were communicated and followed.
  • Maintained and updated detailed daily operational logs, contributing to a 27% pass rate in third-party safety audits.
  • Volunteered to train new staff in ride operations, reducing onboarding time by 49% through effective instruction.
  • Assumed the role of team leader during emergency situations, directing evacuation procedures and ensuring a 27% safe resolution.
  • Trained new staff members on ride safety protocols and guest service best practices, improving team efficiency by 70%.
  • Verbalized safety procedures to over 7 guests per day, ensuring rides were run with zero incidents during 6 months.
  • Provided clear, engaging, and informative instructions to guests, increasing guest compliance with safety rules by 81%.

Affiliations

  • Lions Club
  • Revenue Management and Ticketing Professionals Society
  • Ride Attendants Educational and Networking Group
  • Amusement and Leisure Facility Managers Forum
  • National Outdoor Amusement Business Association
  • American Society for Industrial Security (ASIS) - Crowd Management Division
  • Incident Documentation and Crisis Management Forum
  • Customer Service Professionals Network
  • Visitor Attraction Operators Network
  • POS Systems User Group

Certifications

  • Certificate in Retail Sales and Operations (CRSO), procedure
  • OSHA 30-Hour General Industry Certification (Entertainment Focus), Summit Group
  • ServSafe
  • Ride Incident Investigation Certification, National Association for Ride Safety (NARS)
  • Google Certified Professional Cloud Architect
  • First Aid/CPR and AED Certification - Northwind
  • Certified Hospitality Professional (CHP), American Hotel & Lodging Educational Institute (AHLEI)
  • CompTIA Security+
  • Conflict Resolution and De-Escalation Certification, process
  • SHRM Senior Certified Professional (SHRM-SCP)

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