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Skills

  • Operational improvement
  • Crisis management
  • Award Recognition for Excellence
  • Guest Interaction Personalization
  • Safety compliance
  • Customer assistance
  • Supervision
  • Organization
  • High-Energy Environment Creation
  • Cash handling and balancing

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted food and beverage sales at the venue by cross-promoting products to ride-goers, helping increase sales by $8 in initiative.
  • Achieved 28% reduction in operational delays.
  • Achieved zero discrepancies over 4 months.
  • Collaborated with facility maintenance and IT departments to implement real-time ride queue monitoring, reducing guest complaints by 55%.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Oversaw the delivery of metric project by category team, which resulted in program.
  • Adhered to emergency procedures.

Summaries

  • Addressed recurring ride issues.
  • Conducted diligent equipment checks.
  • Adaptable Ride Host with exceptional multitasking abilities.
  • Achieved 41% faster onboarding times.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Contributed to a 29% increase in sales.
  • Technical, interpersonal, and communication abilities are all strong.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted routine inspections.
  • Boosted satisfaction scores by 25%.

Accomplishments

  • Provided clear, engaging, and informative instructions to guests, increasing guest compliance with safety rules by 81%.
  • Served as team lead during peak holiday season, managing a team of 5, achieving seamless operations under high traffic conditions.
  • Spearheaded an initiative to improve ride start times, leading to a several months% decrease in guest wait times.
  • Assisted in the development of a crowd control plan for high-traffic areas, resulting in a 49% improvement in post-ride guest flow.
  • Maintained and updated detailed daily operational logs, contributing to a 27% pass rate in third-party safety audits.
  • Collaborated with the maintenance team to identify potential mechanical issues early, reducing downtime by 15% during peak hours.
  • Conducted pre-opening ride safety checks with 45% record of compliance throughout the operating season.
  • Guided 8 VIP guests through exclusive park experiences, boosting VIP satisfaction scores by 84%.
  • Enhanced guest experience by initiating safety enhancements that lowered complaint rates by 21% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • National Outdoor Amusement Business Association
  • American Medical Informatics Association
  • Project Management Institute
  • National Association of Social Workers
  • Safety and Risk Management Professionals Network
  • Society of Human Resource Management
  • Revenue Management and Ticketing Professionals Society
  • Toastmasters
  • Cash Handling and Fraud Prevention Association
  • Regional Attractions and Theme Park Owners Association

Certifications

  • Incident Command Training for Amusement Parks, framework
  • Salesforce
  • Trauma-Informed Response Certification, Ironclad Systems
  • Certified Crowd Safety and Management, Event Safety Alliance (ESA)
  • Certified Public Accountant
  • Certified Hospitality Professional (CHP), American Hotel & Lodging Educational Institute (AHLEI)
  • Project Management Professional (PMP)
  • Customer Service Excellence Certificate, Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Hospitality and Guest Services (CHGS), category

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