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Skills

  • Employee Turnover Reduction Strategies
  • Process improvement
  • Employee promotion rate improvement
  • Course development
  • Problem resolution
  • Data-driven decision making
  • ADDIE expertise
  • MS Office
  • Employment law knowledge
  • Standard equipment

Work Experiences

  • Developed departmental systems and procedures to better align workflow processes.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Affected company-wide sales growth by $11.
  • Was in charge of organizing ongoing technical training and personal development classes for employees.
  • Championed data-driven performance evaluations.
  • Achieved Employee of the Year for Excellence in Employee Development.
  • Achieved results within two years.
  • Aligned platforms with strategic goals.
  • Achieved corporate goals in a timely manner.
  • Achieved results over 2019.

Summaries

  • Performance Development Manager is a smart Performance Development Manager with a self-motivated approach who has process improvement and workflow optimization skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Developing and improving training programs for employees at all levels has proven to be a success.
  • QuickBooks expertise.
  • Achieved 45% improvements in productivity.
  • Training manager with high emotional intelligence and a 12-year track record of expanding training options and program reach.
  • Achieved a 80% reduction in evaluation errors.
  • To meet changing business needs, incorporates new topics and adjusts training resources.
  • Performance Development Manager with a proven track record of successfully educating people in a variety of job positions and functions.
  • Aligned workforce skills with business goals.

Accomplishments

  • Leveraged data analytics to monitor employee performance, which led to a targeted development intervention that improved individual productivity by 56% over three years.
  • Redesigned company’s onboarding process to provide a more comprehensive orientation, which shortened the ramp-up time for new hires by 54%.
  • Resolved product issue through consumer testing.
  • Collaborated with regional managers to create tailored development plans, improving cross-departmental performance by 32%.
  • Partnered with the Sales and Marketing team to introduce quota-driven training modules, directly contributing to a 32% increase in deal closures.
  • Created actionable coaching frameworks and toolkits, raising employee performance ratings by an average of 41% in several months.
  • Introduced a tiered employee development strategy, leading to career path advancements and a 15% increase in internal promotions by 2019.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed KPIs for tracking employee performance, leading to a 82% improvement in sales targets being met over two years.
  • Implemented a company-wide performance feedback loop, increasing employee engagement scores by 68% and reducing turnover by 85%.

Affiliations

  • Business Performance Management Forum (BPM Forum)
  • Freemason
  • Toastmasters
  • Workforce Analytics Institute
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • Talent Management Institute (TMI)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Big HR Conference Speaker/Participant program

Certifications

  • Training Needs Assessment Certificate
  • Apple Certified Associate (ACA)
  • Employee Support and Retention Strategy Certification
  • Certified Public Accountant
  • Salesforce
  • Project Management Professional (PMP)
  • Certified Employee Assistance Professional (CEAP)
  • 360° Feedback Facilitator Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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