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Skills

  • Report preparation
  • Reasoning ability
  • Supervision
  • Client feedback system design
  • Organization
  • First Aid/CPR
  • Client Satisfaction Improvement
  • Substance abuse counseling
  • Addiction recovery facilitation
  • Crisis intervention

Work Experiences

  • Achieved results over 4 months.
  • Boosted community engagement by 16% in 2017.
  • Collaborated with a multidisciplinary team.
  • Achieved favorable outcomes in 47% of family reunification cases.
  • Advocated on behalf of 7 clients during court hearings, leading to favorable outcomes in 58% of cases related to family reunification.
  • Catalyzed program enhancements.
  • Achieved results within several months.
  • Achieved success across all metrics.
  • Achieved a reduction of 26% in no-show rates.
  • Advocated for 10 clients during court hearings.

Summaries

  • Effective at developing classes and materials for community members to learn about chronic disease management and health improvement strategies.
  • Achieved results in the past year.
  • Achieved a 81% success rate in court hearings.
  • Client engagement specialist focused on building trust.
  • Achieved a 84% improvement in trauma-informed client care results.
  • Accomplished in driving successful community outreach initiatives, expanding services and referrals by 31% in collaboration with local organizations and stakeholders.
  • Advocated for individuals in court.
  • Accomplished Recovery Advocate.
  • Adept at implementing crisis intervention programs.
  • Community Health Worker with 6 years of experience in high-pressure environments.

Accomplishments

  • Trained 15 new team members in trauma-informed care, resulting in faster onboarding processes and higher program effectiveness.
  • Helped ServiceNow successfully re-engage 28% of clients who had previously dropped out, leading to a significant improvement in program completion rates.
  • Initiated and maintained partnerships with local housing services, securing temporary placements for 8 clients facing homelessness during recovery.
  • Earned recognition from Innovation Award for outstanding contributions to substance abuse recovery and mental health advocacy in the Seattle area.
  • Facilitated crisis hotline support for individuals in distress, ensuring immediate emotional de-escalation and resource allocation for 8 callers over 6 months.
  • Promoted evidence-based recovery methodologies, achieving a 20% improvement in client well-being as measured by self-reported progress.
  • Administered intake assessments for 3 new clients, identifying key areas for tailored interventions, resulting in more effective recovery outcomes.
  • Improved the coordination of community-based recovery resources, leading to a 75% increase in cross-referrals between local organizations.
  • Guided 7 clients through crisis interventions utilizing empathetic listening and crisis management skills, resulting in safer outcomes for all participants.
  • Collaborated with hospitals and clinics to streamline client referrals into recovery programs, increasing client intake by 84% over one year.

Affiliations

  • National Association of Addiction Treatment Providers (NAATP)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • American Marketing Association
  • Society of Women Engineers
  • Association of Addiction Recovery Care Advocates
  • Association of Recovery in Higher Education (ARHE)
  • National Recovery Month Organizer
  • National Alliance for Recovery Residences (NARR)

Certifications

  • Trauma-Informed Care Certification method
  • Certified Addiction Counselor (CAC) - Ohio Credentialing Board
  • Telehealth Peer Recovery Facilitator Certification
  • Cisco Certified Network Associate (CCNA)
  • Nonviolent Crisis Intervention Certification (NCIC)
  • Crisis Intervention Specialist Certification through category
  • SHRM Certified Professional (SHRM-CP)
  • Harm Reduction Specialist Certification – process
  • Certified Public Accountant
  • First Aid/CPR Certified

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