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Skills

  • Merchandising
  • Product and service sales
  • Customer service excellence
  • Complaint resolution
  • Wire Transfers
  • Transaction processing
  • Order taking
  • Inventory management
  • Liquor law compliance
  • Drawer management

Work Experiences

  • Educated customers about promotions to increase sales.
  • Achieved daily goals for processing transactions.
  • Cleared old inventory by initiative deadline.
  • Achieved a 54% increase in suggested add-on sales.
  • Ran the initiative register system, which processed new purchases, returns, and exchanges.
  • Achieved sales growth during promotional periods.
  • Helped customers make purchasing decisions and locate merchandise.
  • Assisted customers with pricing explanations.
  • Boosted cross-departmental sales by 74%.
  • Requested additional cashiers to reduce customer wait times during peak times.

Summaries

  • 4 years of experience working in high-volume environments.
  • Customer service and initiative POS software training.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Completed a variety of tasks, including cross-functional collaboration, stocking shelves with HubSpot, and using cash registers to collect payments every day.
  • Experienced with cash registers and assisting customers during the checkout process.
  • With a commitment to efficiency and accuracy, I am skilled at risk assessment.
  • Quick delivery of hot food and streamlined are service-oriented.
  • Front End Food Clerk Cashier with extensive knowledge of retail operations.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Take accurate payments, accurately calculate cash, detect counterfeit bills, and automated.

Accomplishments

  • Resolved product issue through consumer testing.
  • Successfully balanced cash register at the end of each shift with 100% accuracy over the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained a strong knowledge of current promotions and produce fluctuations, ensuring accurate price-pointing and product scanning.
  • Proactively identified and corrected mispriced or damaged goods, leading to a 79% decrease in returns for inaccurate pricing.
  • Successfully reduced customer complaints by 16% through resolving front-end issues swiftly and politely.
  • Coordinated special cash desk promotional campaigns, increasing sales of targeted store items by 80%.
  • Achieved daily checkout accuracy targets, maintaining 83% accuracy in scanning items and applying discounts.
  • Supported a 20% decrease in post-holiday returns by educating customers on return policies and identifying potential issues at checkout.
  • Trained and mentored 4 newly hired associates on efficient cashiering, food safety, and customer service processes in 2021.

Affiliations

  • Food Marketing Institute (FMI)
  • Association for Computing Machinery
  • Rotary International
  • Society of Women Engineers
  • National Association of Social Workers
  • Certificate for Food Safety and Quality Compliance
  • International Grocers Alliance (IGA)
  • Project Management Institute
  • Society of Human Resource Management
  • National Food Service Management Institute (NFSMI)

Certifications

  • Customer Service Excellence Certification by Northwind
  • Conflict Resolution Certificate by Lakeside Partners
  • Certified Specialist in Food Safety (CSFS)
  • Certified Retail Cashier by Brightline
  • Grocery Store Operations Certificate
  • Microsoft Excel Essentials for Retail by Brightline
  • Salesforce CRM Superbadge by Microsoft Excel
  • Basic First Aid Certification by Cedar Works
  • Certified Cash Handling Professional (CCHP)
  • Food Allergen Awareness Certification by Ohio

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