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Skills

  • Process improvement
  • Operational improvement
  • Loan documentation accuracy
  • Client follow-up and outreach
  • Team collaboration
  • Loan pipeline management
  • Budgets
  • Cross-departmental coordination
  • Problem resolution
  • Familiarity with FHA/VA loan products

Work Experiences

  • Contributed to the resolution of complex loan filing issues with speed and accuracy, ensuring that monthly closings happened on schedule.
  • Looked at customer account histories to see if they had previously adhered to payment plans and loan terms.
  • Actively participated in cross-functional meetings to improve application workflows for Jira loans, translating into fewer rejected submissions.
  • Assessed clients’ credit reports.
  • Contributed to the resolution of complex loan filing issues.
  • Balanced multiple priorities.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Assisted with the loan closing process.
  • Transported SAP to two years customer locations.
  • Assisted in processing over 12 loan applications per month, ensuring timely submission and compliance with company and regulatory standards.

Summaries

  • Contributed to faster loan approvals.
  • Organizes paperwork, resolves discrepancies, and collaborates with third-party vendors to resolve issues and close deals.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 33% client retention rate.
  • Collaborative Loan Originator Assistant.
  • Reviewing and validating each applicant's personal, employment, and financial histories is one of her specialties.
  • Achieved a 54% on-time closing rate.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Clear understanding of vendor management and cross-functional collaboration as well as client relations training.
  • Accomplished Loan Originator Assistant.

Accomplishments

  • Played a key role in completing 11 successful closings in 4 months, surpassing the department's target by 15%.
  • Worked closely with cross-functional teams to ensure smooth transition from pre-qualification to loan closure, improving team efficiency by 64%.
  • Maintained detailed records of applicant communications, resulting in a 57% reduction in incomplete document submissions.
  • Optimized client intake process, reducing data entry discrepancies by 23% and improving throughput for loan submissions.
  • Assisted in the pre-qualification of 9 clients, contributing to a 57% rise in successful loan approvals.
  • Monitored loan pipelines to proactively address delays, driving a reduction in turnaround time by 78% business days.
  • Worked with Title companies to clear outstanding loan issues, increasing loan closure rates by 48% within two years.
  • Increased team productivity by 19% through the adoption of Power BI for streamlined client communication.
  • Supported business development efforts that contributed to an increase in loan origination volume by 69% within two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Rotary International
  • Mortgage Loan Originators Network Portland
  • Association for Supply Chain Management (APICS)
  • Real Estate Data and Financial Analytics Society
  • Freemason
  • State Licensed Mortgage Loan Originator Certification
  • Mortgage Loan Processor Certification Program
  • American Marketing Association
  • Society of Women Engineers
  • Residential Real Estate Council (RRC)

Certifications

  • Certified Reverse Mortgage Specialist (CRMS) - Northwind
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Mortgage Underwriter (CMU) – Harbor & Co.
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)

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