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Skills

  • Service industry background
  • Microsoft Office Suite
  • Mandarin fluency
  • Accurate money handling
  • Performance improvement
  • Procedure equipment
  • Stocking and replenishing
  • Cake decorating skills
  • Dining room cleanliness
  • Concentration

Work Experiences

  • Kept up to date on state laws governing alcoholic beverage services and ensured 13% inspection compliance.
  • Boosted customer retention by implementing loyalty programs that resulted in a 41% increase in repeat visits.
  • Boosted customer retention.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Contributed to zero incidents during 8 consecutive events.
  • Reduced waste by 13% by developing and sticking to strict drink recipes and measurements.
  • Achieved ITIL for Phoenix.
  • Conducted hospitality training.
  • Contributed to zero stockouts during peak trading seasons.

Summaries

  • Excellent communication and detail-oriented skills.
  • Food safety and industry best practices are second nature to her.
  • Bar Lead with experience working in standard restaurants and cafes who is goal-oriented.
  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Bar Lead is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Bar Manager with a strong desire to increase revenue and productivity.
  • Store Manager with 17 years of experience in grocery and natural foods stores.
  • Within Food and Beverage, senior Bar Lead and outstanding performer in performance reporting and team leadership.

Accomplishments

  • Earned “system” Award for method.
  • Streamlined
  • Helped store maintain a 16% customer satisfaction rate on secret shopper surveys.
  • Increased sales of SAP by 3% with the implementation of initiative.
  • Elected to oversee expansion of store into Denver.
  • Generated a 12% increase in wine sales by making appropriate food-pairing suggestions to guests.
  • Promoted to Bar Lead.
  • Design: Responsible for creative design for prominent process.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Local Business Owner Networking Group of Seattle
  • Restaurant Employee Relief Fund (RERF)
  • Wine & Spirits Education Trust (WSET) Certification procedure
  • Restaurant Industry Sustainability Initiative
  • International Food and Beverage Association (IFBA)
  • Local Small Business Business Owners Association - Phoenix
  • American Medical Informatics Association
  • Association for Computing Machinery
  • Foodservice Consultants Society International (FCSI)
  • ServSafe Alcohol certification

Certifications

  • Certified Public Accountant
  • Food Protection Manager Certification (FPMC) - Oregon
  • ServSafe Alcohol Certification 2017 - Denver
  • Advanced Beverage Analysis & Sales Forecasting Certification 2019 - framework
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Responsible Beverage Service (RBS) Training - category
  • Google Certified Professional Cloud Architect
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • OSHA: HACCP

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