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Skills

  • Problem resolution
  • High-volume dining
  • Communications
  • Team management
  • Inventory controls
  • Relationship development
  • Kitchen staff coordination
  • Cross-functional collaboration
  • Equipment maintenance
  • Team leadership and supervision

Work Experiences

  • Conducted performance assessments regularly.
  • Contributed to a year-over-year growth of 57% in positive feedback scores.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Achieved a 53% improvement in quarterly planning.
  • Consistently delivered ahead of schedule.
  • Acted as the primary contact for escalations, resolving 11 critical issues within set timelines and preventing further operational disruption.
  • Completed project at 64% under budget.
  • Automated resource management.
  • Achieved a 29% increase in efficiency metrics.
  • Implemented a category program and effectively managed employee errors, resulting in a 2% reduction in overall waste.

Summaries

  • Accomplished Area Team Leader with experience in revamping performance tracking systems, resulting in Top Performer for operational excellence and improved transparency across departments.
  • Achieved a 18% reduction in operational costs.
  • Adept at cross-functional initiatives.
  • Within Miscellaneous, senior Area Team Leader and outstanding performer in cross-functional collaboration and performance reporting.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Talented chef with 17 years of experience preparing and serving a wide range of foods.
  • Area Team Leader is a multi-talented Area Team Leader who is consistently rewarded for planning and operational improvements.
  • Adept at customer satisfaction metrics analysis, driving year-over-year growth in positive feedback by 16% through targeted initiatives and product improvements.
  • Accomplished Area Team Leader with a proven ability to improve inventory management processes, reducing stock shortages by 19% and minimizing delivery delays.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Documented and resolved initiative which led to method.
  • Managed cross-functional team of 3 employees, resulting in the successful achievement of operational KPIs with a 51% improvement in overall performance.
  • Initiated an employee recognition program, which boosted overall team engagement and performance by 36%.
  • Successfully managed the reorganization of team dynamics, leading to faster task completion and an increase in team morale by 63%.
  • Calculated and reported weekly productivity metrics, resulting in an identification of inefficiencies that saved the company 18 in annual costs.
  • Developed and deployed new onboarding processes that reduced new hire training time by 60% while improving retention rates by 25%.
  • Led a successful initiative that reduced material waste by 67% and improved departmental cost-efficiency by 8.
  • Partnered with leadership to deploy professional development programs, increasing employee retention by 53% over 2020 period.
  • Created and maintained employee performance review systems, leading to a 47% uplift in promoted personnel.
  • Coordinated with finance department to introduce budget tracking frameworks, leading to a 7% reduction in operational expenses.

Affiliations

  • American Society of Safety Professionals
  • National Association of Workforce Boards (NAWB) – Exploring new workforce development trends to enhance team cohesion and reduce turnover.
  • Lean Enterprise Institute – Involved in workshops focused on lean management techniques to maximize team productivity and resource utilization.
  • Society of Workforce Planning Professionals (SWPP) – Specializing in workforce forecasts, team allocation, and peak performance planning.
  • Employee Assistance Professionals Association (EAPA) – Active in programs focusing on mental health, employee wellbeing, and retention strategies.
  • Academy of Management (AOM) – Engaging in research and discussions on management practices and organizational effectiveness.
  • Association for Talent Development (ATD) – Focused on professional development for teams and leadership skills advancement.
  • Institute for Operations Research and the Management Sciences (INFORMS) – Participated in seminars on workflow optimization and crisis management techniques.
  • American Marketing Association
  • International Society for Performance Improvement (ISPI) – Gained insights on systematic performance improvement techniques specific to operations scalability.

Certifications

  • Supply Chain Analytics Specialization – system, Coursera
  • Salesforce
  • Certified TWI Coordinator – Training Within Industry (TWI) Institute
  • Lean Six Sigma Green Belt Certification
  • Finance for Non-Financial Managers Certification - metric
  • Certified Team Leadership Professional (CTLP) Northwind
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality (ASQ)
  • Leadership and Team Development Certification Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Production and Inventory Management (CPIM) – Association for Supply Chain Management (ASCM)

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