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Skills

  • Organization and systems management (QuickBooks)
  • Relationship development
  • Team collaboration and leadership
  • MS Office
  • Team management
  • Cross-departmental collaboration with faculty
  • Professional referral network
  • Group therapy facilitator
  • First Aid/CPR
  • Career counseling and internship placement

Work Experiences

  • Contributed to improved academic outcomes by 15%.
  • Boosted team efficiency by 77% %.
  • Analyzed key performance indicators.
  • Looked for industry trends on social media and through online sources.
  • Aimed at increasing student mental wellbeing.
  • Boosted exam pass rates by 17%.
  • Conducted one-on-one sessions with students.
  • Assisted in organizing a peer training program for 14 advisors, streamlining workshops, and boosting team efficiency by 16%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted students in applying to relevant graduate programs.

Summaries

  • Acted as liaison between students and academic departments, resolving 11 conflicts per semester and improving student satisfaction with administrative processes.
  • Demonstrating project management and budget management expertise
  • Dedicated Student Peer Advisor with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at handling high volumes of advisement requests.
  • Collaborated with marketing.
  • When reviewing reports on the effectiveness of the counseling program to identify areas for improvement, be results-oriented.
  • Exceptional at achieving the goals of the counseling program by providing students with preventative education, advocacy, mediation, and counseling.
  • Clear understanding of data analysis and team leadership as well as performance reporting training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Collaborated cross-functionally with campus administration to support student success initiatives, leading to a 75% improvement in resource accessibility.
  • Collaborated with on-campus departments to expand peer counseling services, increasing student engagement by 25% over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with customer success staff to streamline advisement workflows, cutting average student wait times by 11 minutes.
  • Contributed to a 15-member committee tasked with improving resource allocation for underserved students, achieving standard.
  • Advised students on graduation requirements, resulting in a 47% increase in timely degree completions.
  • Revised outreach strategies for underperforming students, boosting average GPA by 33% within a semester.
  • Created individualized action plans for 8 students to improve their academic performance by 23%.
  • Developed training materials and workshops for new peer advisors, enhancing their effectiveness by 39%.
  • Created targeted interventions for 14 students facing academic challenges, boosting overall course pass rate by 80%.

Affiliations

  • Project Management Institute
  • American College Personnel Association (ACPA)
  • Academic Wellness Advocacy Group (AWAG)
  • Council for the Advancement of Standards in Higher Education (CAS)
  • Association of Peer Educators in Higher Education (APEHE)
  • Lions Club
  • Rotary International
  • National Academic Advising Association (NACADA)
  • American Medical Informatics Association
  • National Society of Leadership and Success (NSLS)

Certifications

  • CompTIA Security+
  • Conflict Resolution Certificate – Northwind
  • Certified Higher Education Professional (CHEP), Career Education Colleges and Universities
  • Cisco Certified Network Associate (CCNA)
  • Certified Nonviolent Communication (NVC) Mediator – Brightline
  • ServSafe
  • Apple Certified Associate (ACA)
  • Introduction to Student Development Theory - initiative
  • Crisis Prevention and Intervention (CPI) Certification
  • Certified College Financial Planning Consultant (CCFPC) – Beacon Labs

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