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Skills

  • Supporting sales staff
  • Staff development and team building
  • Camera and video staff direction
  • Staff performance management
  • Staff recruitment
  • Staff education and training
  • Cross-functional staff development
  • Therapy staff management
  • Culinary staff operations
  • Staff hiring

Work Experiences

  • Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic procedure restaurant.
  • Achieved a 50% retention increase of loyal guests.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 16%.
  • Implemented new drink policies that resulted in a 12% reduction in over-pouring.
  • Evaluated a 15 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Accommodated special dietary needs.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Accurately processed food and beverage orders.

Summaries

  • By independently handling side work and cleaning up spills, she is effective at promoting team success.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Recognized for outstanding customer service.
  • Ambitious server with 16 years of experience increasing system sales and providing guests with personalized service.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Clear understanding of strategic planning and budget management as well as strategic planning training.
  • Offering extensive knowledge, a strong work ethic, and over 15 years of experience in the field.
  • Expert in the field of food and beverage.
  • Within Miscellaneous, senior Waiting Staff and outstanding performer in risk assessment and vendor management.

Accomplishments

  • Consistently managed team rota and last-minute shift changes, minimizing staffing disruptions by 77%.
  • Spearheaded promotional offer initiatives, driving a 27% increase in holiday season reservations through targeted campaigns.
  • Trained 6 new team members on table setup and customer service techniques, improving overall service quality.
  • Enhanced team communication during peak hours, reducing order errors by 35% through standardized feedback loops.
  • Maintained exceptional guest service during high-traffic sporting events by managing up to 12 tables simultaneously.
  • Volunteered for 11 extra shifts during high-demand periods, reducing the need for additional hiring by cutting labor costs by 30%.
  • Analyzed sales reports and adjusted table dynamics to increase seating efficiency, resulting in 31% more bookings.
  • Proactively provided menu recommendations that boosted sales of desserts by 30%, contributing to higher overall ticket averages.
  • Increased bar revenue by 43% by making tailored drink pairing suggestions to guests during the holiday season.
  • Received President's Club for maintaining productivity and guest satisfaction during back-to-back category events.

Affiliations

  • Jaycees
  • Restaurant Employee Safety Committee - Denver
  • Association of Information Technology Professionals
  • Local Hospitality Network - Raleigh
  • Lions Club
  • International Council of Nurses
  • Society of Wine Educators
  • Freemason
  • Association for Supply Chain Management (APICS)
  • American Marketing Association

Certifications

  • Wine Pairing and Menu Suggestions Certification by 2015 Brightline
  • Certified Hospitality Supervisor (CHS), Lakeside Partners
  • Wine and Spirit Education Trust (WSET) Level 1 Award in Wines
  • IZZY Training Certificate in Upsell Techniques - 2017
  • Restaurant Leadership Certification by Beacon Labs
  • Hospitality Soft Skills Certification by Beacon Labs
  • Certified Professional in Service Industry Operations (CPSIO) - method
  • CPFM - Certified Professional Food Manager by Summit Group
  • Onboarding and Training Certification for Waitstaff by Harbor & Co.
  • CompTIA Security+

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