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Skills

  • Vendor negotiation
  • Team building
  • Food allergen awareness
  • Proficient hearing
  • Supervision
  • Cost reduction strategies
  • First Aid/CPR
  • Event planning and execution
  • Customer service
  • Project organization

Work Experiences

  • Achieved 77% product freshness rating.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Collaborated with marketing on seasonal promotions.
  • Achieved an average monthly income of $15.
  • Achieved 79% uplift in average order value.
  • Food preparation activities, such as stakeholder engagement and quality assurance, were planned and organized by me.
  • Quickly distributed food to the wait staff in order to provide excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted performance reviews and set measurable goals with staff, leading to a 51% improvement in service consistency.
  • Addressed potential issues in food temperature.

Summaries

  • Salad Bar Manager who is well-organized and dedicated, with 2 years of experience, an energetic personality, and expertise in preparing framework food.
  • Salad Bar Manager with 10 years of successful process improvement and strategic planning experience.
  • Attracted new customer segments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Salad Bar Manager is a multi-talented Salad Bar Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 17% boost in team productivity.
  • Aligned menu offerings with health trends.
  • Collaborated with nutritionists.
  • Customer service-oriented team player who excels at building relationships and fostering patron loyalty.
  • Analyzed trends.

Accomplishments

  • Analyzed daily customer data to identify trends and adjust salad bar items, raising overall satisfaction by 45% %.
  • Collaborated with team of 13 in the development of process.
  • Implemented automated reorder system for salad bar products, ensuring uninterrupted supply and reducing out-of-stock occurrences by 38%.
  • Led a team of 5 salad bar attendants to consistently achieve 22% customer satisfaction within the past year.
  • Responded to customer complaints within 3 minutes, achieving a resolution satisfaction rate of 76%.
  • Investigated and resolved staff scheduling conflicts, improving team morale and reducing overtime costs by $4 per the past year.
  • Elected as the lead manager to rollout a customer loyalty program, resulting in 83% growth in repeat visits during the year-long promotion.
  • Documented and resolved process which led to initiative.
  • Collaborated with external market research firms to refine salad offerings and pricing, increasing revenue by $9 in several months.
  • Reduced food waste by 15% through efficient inventory management and vendor negotiations.

Affiliations

  • Association of Information Technology Professionals
  • Foodservice Educators Network International (FENI), 2023 - Present
  • Farm-to-Table Network, 2021 - Present
  • American Society of Safety Professionals
  • Salad Bars to Schools Initiative, Active Partner, 2018
  • Toastmasters
  • Local Culinary Alliance, Raleigh, 2016 - Present
  • Local Farmers' Cooperative Collaborator, Atlanta, 2022 - Present
  • Society of Women Engineers
  • Jaycees

Certifications

  • Google Certified Professional Cloud Architect
  • First Aid/CPR/AED Certification from Meridian
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Certified in Commercial Food Equipment Repair (CFER)
  • Project Management Professional (PMP)
  • Forklift Operator Certification for Warehouse Supply Management
  • CompTIA A+ Technician
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Food Retail Industry Leadership Program Certification

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