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Skills

  • Territory Sales Experience
  • Business Development
  • Automotive logistics and procedures
  • Safe driver
  • Commercial driving
  • Clean driving record
  • Flexible schedule
  • Shipping and receiving
  • MS Office
  • Diagnostics knowledge

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Reported inventory balances and cycle counts in both the ERP and WMS systems.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Double-checked the accuracy of the product load and transported it safely throughout the warehouse.
  • Answered 5 calls per three years to help customers with their questions and concerns.
  • Negotiated contracts with outside vendors to keep costs to a minimum for the company and its customers.
  • Started it.
  • Recommendation
  • Was a key member of the global distribution operations team, which was in charge of coordinating shipments across 9 countries.
  • Forecasted manpower requirements based on daily workload and company goals.

Summaries

  • Professional Bus Operator is articulate and driven to succeed.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Professional with over 5 years of experience in project management and process improvement initiatives across the enterprise.
  • Excels at keeping organized records and maintaining good relationships with clients.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Versatile
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Service-driven
  • Professional in business operations and transportation management who is dynamic and results-oriented.

Accomplishments

  • Completed 9% of all scheduled routes without incident or delay over three years, outpacing performance benchmarks by 45%.
  • Oversaw operations for an on-site distribution center processing approximately 3 shipments per day.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led safety audits for all completed shifts, resulting in 67% fewer operational safety citations.
  • Worked closely with route schedulers to optimize service during peak hours, leading to a three years-long improvement in rider punctuality.
  • Reduced time spent on vehicle maintenance by 21% through the proactive reporting of mechanical issues.
  • Assisted in the automation of scheduling systems, reducing scheduling errors by 63%, and enhancing team efficiency.
  • Assisted approximately 4 special-needs passengers daily, ensuring safe boarding and exit in compliance with ADA guidelines.
  • Documented and resolved standard which led to category.
  • Successfully completed PMP in passenger safety, contributing to the team's consistent safety service record.

Affiliations

  • Project Management Institute
  • American Public Transportation Association (APTA)
  • Association of Information Technology Professionals
  • Safe Routes Partnership Programs
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Women's Transportation Seminar (WTS)
  • International Association of Administrative Professionals
  • Council of Supply Chain Management Professionals (CSCMP)
  • Commercial Vehicle Safety Alliance (CVSA)

Certifications

  • Certified Community Transit Supervisor (CCTS) by Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Passenger Assistance, Safety and Sensitivity (PASS) Certification
  • Certified Professional Bus Operator (CPBO) by Ironclad Systems
  • Advanced Customer Service for Transit Operators Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • Certified Public Accountant
  • Certified Professional Transit Operations Supervisor (CPTOS)
  • Fleet Safety Certified by Ironclad Systems

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