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Skills

  • Cost-effective fuel management
  • Organization
  • Business operations
  • Budgets
  • Team management
  • GPS navigation optimization
  • Operational improvement
  • Goal-driven performance
  • Customer service excellence
  • Familiarity with DOT regulations

Work Experiences

  • Completed on-time deliveries by selecting the best and most efficient routes.
  • Collected detailed feedback on delivery experiences and provided recommendations to management that led to a 46% reduction in customer complaints.
  • Achieved zero packaging errors.
  • Reviewed routes and expected delivery times to determine the order of deliveries.
  • Addressed customer concerns promptly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Had an excellent attendance record and was always on time for work.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with warehouse teams.
  • Avoided potential fines.

Summaries

  • Averaged $14 per delivery.
  • Maintaining accurate delivery records, recording tracking information, and filling out driver log and truck performance forms were all top priorities.
  • 18 months incident-free record.
  • Achieved consistent on-time delivery performance.
  • Current metric driver's license with initiative endorsement, as well as pallet jack and forklift certifications.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 32% improvement in customer feedback.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted performance through hands-on training.
  • Adept at using delivery tracking apps and software to streamline operations, cutting delays by 38% and improving delivery oversight.

Accomplishments

  • Minimized fuel expenses by 37% through efficient mapping and route optimization strategies.
  • Consistently managed and delivered shipments worth up to $18 while adhering to stringent security protocols.
  • Reduced delivery error rate by 34% by leveraging enhanced GPS routing apps.
  • Documented and resolved metric which led to system.
  • Utilized real-time GPS solutions to track and update delivery schedules, improving accuracy in estimated delivery windows by 62%.
  • Achieved a 78% increase in on-time deliveries by implementing a real-time tracking system using SAP.
  • Designed and implemented a driver performance tracking dashboard that increased efficiency by 51%.
  • Collaborated with team of 9 in the development of method.
  • Assisted the route planning team with insights that led to saving 8 hours per week on longer haul deliveries.
  • Implemented advanced package tracking protocols, reducing lost parcels by 50% over 2017.

Affiliations

  • Affiliation with SafeFleet Driver Safety Training
  • North American Transportation Management Institute (NATMI) Training Completion
  • Awarded President's Club from Meridian for program
  • Jaycees
  • American Trucking Associations (ATA) Member
  • Customer Service Excellence Workshop at Summit Group
  • Society of Women Engineers
  • Women In Trucking Association (WIT) Membership
  • American Society of Safety Professionals
  • Certified Driver Trainer (CDT) - 2016 Completion

Certifications

  • Forklift Operator Certification – Lakeside Partners
  • Electronic Logging Device (ELD) System Certification
  • Cisco Certified Network Associate (CCNA)
  • Logistics Management Certification - Cedar Works
  • Driver Training Program Completion Certificate category
  • ServSafe
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • DOT Medical Certification 2016

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