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Skills

  • Risk management processes and analysis
  • Inspection reviews
  • Organization
  • Conflict resolution and mediation
  • Program equipment
  • Supervision
  • Conflict resolution
  • Data entry
  • Project organization
  • Team Leadership

Work Experiences

  • Achieved 65% improvement.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Improved program operations by streamlining processes in order to take advantage of new educational trends.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved results within the first the past year.
  • Answered an average of 6 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Achieved significant success in boosting student leadership involvement, increasing participation in extracurriculars by 82% over one year at Vantage.
  • Relationship builder who takes a decisive approach to solving operational issues.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Chaired a team managing 5 critical incidents.
  • Customer-focused Sales Representative with 4 years of experience solving problems for clients.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Director of Student Services and outstanding performer in workflow optimization and vendor management.
  • Achieved 7 downloads in its first one year.
  • Achieved student support excellence at Ironclad Systems.

Accomplishments

  • Established strategic community partnerships with 14 organizations, creating metric of new service-learning experiences for students.
  • Collaborated with team of 8 in the development of procedure.
  • Increased on-campus employment opportunities by 49%, benefiting both students and local employers.
  • Supervised a team of 12 staff and student workers in delivering comprehensive support services to a student body of 8.
  • Streamlined communication between 11 departments, enhancing consistency in student service delivery by 26%.
  • Revised academic advising procedures, decreasing appointment no-shows by 43% and increasing total advising sessions by 9.
  • Established a job placement tracking system in ServiceNow, leading to more accurate reporting of post-graduate employment outcomes.
  • Designed and rolled out digital communication campaigns that reached 8 students per semester, resulting in 33% higher attendance at workshops.
  • Expanded internship opportunities by partnering with 3 new employers, resulting in a 36% increase in student placements.
  • Facilitated professional development workshops for the student services team, leading to improved service reviews and a 38% boost in team morale.

Affiliations

  • American Society of Safety Professionals
  • Phi Kappa Phi Honor Society
  • International Council of Nurses
  • Advisory Board Member, Office of Multicultural Affairs
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)
  • American Association of University Administrators (AAUA)
  • Project Management Institute
  • Student Services Leadership Council, metric
  • Association for Orientation, Transition, and Retention in Higher Education (NODA)

Certifications

  • Certified Peer Mentor Facilitator by Beacon Labs
  • Certified Educational Planner (CEP) by Ironclad Systems
  • Certified Mental Health First Aid Instructor by Lakeside Partners
  • Certified Professional in Student Affairs (CPSA) by Ironclad Systems
  • Certified Protection Officer (CPO)
  • Apple Certified Associate (ACA)
  • Conflict Mediation Specialist Certification by Northwind
  • Certified Developmental Education Specialist (CDES) by Summit Group
  • Plus Delta Leadership Initiative Certificate by 2020
  • First Aid/CPR Certified

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