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Skills

  • Client engagement strategies
  • MS Office
  • Client interviewing techniques
  • Sexual assault victim counseling
  • Group therapy specialist
  • Benefit calculation methodologies
  • Medicare and Medicaid applications
  • Play therapy
  • Portuguese proficiency for non-English-speaking clients
  • Family reunification specialist

Work Experiences

  • Advocated for clients in disability hearings, successfully appealing over 47% of rejected applications, leading to increased benefit allocations.
  • Ensured the accuracy of the applicant's eligibility by compiling, recording, and evaluating financial data provided by the applicant.
  • Kept in touch with clients on a regular basis by calling and visiting their homes.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Assisted over 12 at-risk families.
  • Informed appropriate state agencies and officials about the results of fraud investigations.
  • Collaborated with other state program offices to provide additional support to applicants who needed it.
  • Complied with state regulations.
  • Advocated for vulnerable individuals in hearings and appeals.
  • Achieved 50% of cases reaching self-sufficiency.

Summaries

  • Customer service, communication, and prioritization skills are all important.
  • Within Government, senior Social Welfare Examiner and outstanding performer in process improvement and cross-functional collaboration.
  • Social Welfare Examiner who is creative and enthusiastic and has 11 years of experience managing caseloads of up to 12 adolescents in high-risk settings.
  • Expertise in local, state, and federal laws and regulations.
  • Accomplished Social Welfare Examiner skilled at maintaining compliance with changing legislation and developing individualized service plans. Key contributor to policy revisions that improved client engagement results by 39%.
  • Aligned service plans with state policies.
  • Client-centered Social Welfare Examiner.
  • Costs were consistently reduced while profits were increased.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved results over one year.

Accomplishments

  • Designed and implemented advanced reporting tools using Microsoft Excel, improving case tracking and monitoring by 61%.
  • Developed customized case plans based on regulatory research, improving welfare outcomes for over 15 at-risk families.
  • Analyzed client service data trends and made recommendations leading to a 47% increase in service accessibility for rural communities.
  • Assessed eligibility for welfare programs, resulting in an average of 57% reduction in application processing errors.
  • Delivered over 10 training sessions to ensure cross-functional knowledge of updated welfare policies and procedures, enhancing staff compliance.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 10 in the development of method.
  • Secured over $5 in supplemental benefits for low-income and at-risk populations through successful appeals and fair hearings.
  • Reduced homelessness among welfare recipients by 55% through proactive case management and program referrals.
  • Managed a caseload of 12 families, ensuring timely and accurate delivery of benefits within program guidelines.

Affiliations

  • Social Policy Association (SPA)
  • International Federation of Social Workers (IFSW)
  • Lions Club
  • Toastmasters
  • National Welfare Rights Union (NWRU)
  • Case Management Society of America (CMSA)
  • Association of Information Technology Professionals
  • Human Services Information Technology Alliance (HSITA)
  • National Coalition for Homelessness
  • American Academy of Social Work and Social Welfare (AASWSW)

Certifications

  • Certified Fraud Examiner (CFE)
  • Certified Social Worker (CSW)
  • Google Certified Professional Cloud Architect
  • Substance Abuse Counseling Certification (SACC)
  • Certified Application Counselor (CAC)
  • ServSafe
  • Certified Case Manager (CCM)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Handling Social Security Disability Claims Certification (HSDC)

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