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Skills

  • User interface understanding
  • Dinner service planning
  • Miscellaneous vocational training
  • Supervision
  • Progress tracking
  • MS Office
  • Clerical support
  • Data analysis
  • Team Leadership
  • Interpersonal and written communication

Work Experiences

  • Applied learning analytics to track student progress and adapt teaching methods, increasing course satisfaction ratings by 29% over 2019.
  • Achieved a 66% decrease in failure rates.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Double-checked the data's accuracy and integrity.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Bridged industry needs with academic learning.
  • Boosted project success rates by 20%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • These skills, as well as a stellar work history, are available.
  • Proactive
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Deadline-driven
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Innovative
  • Skills in process improvement and cross-functional collaboration are available.
  • Collaborate with commercial lenders to achieve sales targets.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Seasoned

Accomplishments

  • Delivered curriculum on cutting-edge technologies such as Power BI, resulting in a 39% improvement in learner technical competency.
  • Spearheaded the revision of metric and achieved a 84% increase in learner exam pass rates.
  • Led transition from in-person to remote learning, optimizing digital platforms to increase course accessibility and completion rates by 49%.
  • Formulated continuous improvement processes for training delivery that reduced learner churn by 34% over the past year.
  • Optimized technical learning schedule to reduce overload and decreased learner fatigue while improving course engagement by 40%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with stakeholders to align educational standards with industry requirements, improving the program’s accreditation rate by 49%.
  • Collaborated with cross-functional teams to create a blended learning curriculum increasing employee technical certification attainment by 81% within 6 months.
  • Resolved product issue through consumer testing.
  • Devised micro-learning modules for Power BI, which improved knowledge retention by 30% and enhanced learner experience.

Affiliations

  • Lions Club
  • American Association for Adult and Continuing Education (AAACE)
  • Association of Educational Communications and Technology (AECT)
  • Education Special Interest Group (EDU-SIG)
  • Society of Women Engineers
  • National Education Association (NEA)
  • IEEE Education Society
  • Association for Learning Technology (ALT)
  • CompTIA Instructor Network (CIN)
  • Sloan Consortium for Online Education (Sloan-C)

Certifications

  • Salesforce
  • Certified DevOps Professional Practitioner
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Google Certified Professional Cloud Architect
  • Advanced Blended Learning Certificate Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Certified Public Accountant (CPA)

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