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Skills

  • Facility oversight
  • Clinical error reduction strategies
  • Acute and rehabilitative care
  • Census goals
  • Patient safety
  • Budget management and cost reduction
  • Incident reporting and follow-up
  • Compliance with metric
  • Emergency preparedness planning
  • Patient relations

Work Experiences

  • Achieved faster response times.
  • Made changes to the procedures for compounding, mixing, packaging, and labeling medications.
  • Achieved recognition from program.
  • Achieved reduction over 18 months.
  • Promoted capital components of various system rates by identifying and implementing strategies to improve current residential facilities.
  • Communicated with patients with compassion while maintaining the confidentiality of their medical information.
  • Recruited well-qualified candidates to fill vacancies and provide unsurpassed care to residents.
  • Achieved improvements across two years.
  • Achieved Innovation Award for excellence in patient care.
  • Achieved results in 2022.

Summaries

  • Ability to recognize standard issues and integrate procedure solutions to achieve method.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Team player who speaks 18 languages fluently.
  • Medical Senior Supervisor and team leader with 11 years of experience in metric settings.
  • Medical Senior Supervisor with stakeholder engagement and project management abilities.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Established Pharmacy Manager with experience working with people of all ages and personalities, as well as knowledge of regulatory requirements.
  • Accomplished Medical Senior Supervisor with proficiency in healthcare quality assurance, reducing clinical errors by 50% in 6 months through the implementation of evaluation processes.
  • Tableau and Microsoft Excel experts with exceptional interpersonal skills.
  • Conflict resolution, records management, and client relations are among my specialties.

Accomplishments

  • Increased patient retention by 29% through the implementation of tailored care plans geared toward personalized treatment.
  • Managed 7 direct reports, focusing on professional development and clinical excellence, contributing to an Employee of the Year for the department.
  • Trained staff on the implementation of electronic health records (EHR) systems, resulting in a 34% increase in data accuracy and reporting timelines.
  • Led successful accreditation and compliance audits, resulting in Six Sigma renewal with no deficiencies cited in the 2023 review.
  • Created and led an employee satisfaction initiative that increased staff retention rates by 84% over 6 months, decreasing turnover costs.
  • Reduced operational costs by 51% over three years while maintaining compliance with all healthcare safety and quality standards.
  • Led an initiative to streamline patient discharge procedures, reducing wait times by 62% and increasing patient satisfaction.
  • Managed a healthcare team during a high-volume crisis, successfully maintaining patient safety and a 40% adherence to protocols.
  • Established conflict resolution protocols, decreasing unresolved internal disputes by 24% and contributing to a more cohesive work environment.
  • Designed and enforced healthcare quality assurance protocols, resulting in 57% compliance improvement across the department.

Affiliations

  • Volunteer, Columbus Chapter - Operation Smile, Medical Volunteer
  • Member, Association of Clinical Research Professionals (ACRP)
  • Member, Commission on Accreditation of Healthcare Management Education (CAHME)
  • Certified Participant, Hospital Workflow Optimization for Supervisors - 2019
  • Affiliate Member, Academy of Managed Care Pharmacy (AMCP)
  • Certification, Lean Healthcare Certificate Program - 2019
  • Member, Medical Group Management Association (MGMA)
  • Accredited Attendee, Emergency Management National Training Seminar - Denver
  • Board Member, International Society for Quality in Healthcare (ISQua) - 2016
  • Contributor, Health Administration Case Studies Consortium - Meridian - 2023

Certifications

  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Lean Six Sigma Green Belt for Healthcare
  • Infection Prevention Certification (CIC)
  • Certified Healthcare Manager (CHM)
  • CompTIA Network+
  • Doctor of Nursing Practice (DNP)
  • Association for Project Management (APM)
  • Certified Professional in Healthcare Quality (CPHQ)

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