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Skills

  • Budget administration
  • MS Office
  • Omni-channel routing configuration
  • Sales team productivity enhancement
  • Lead assignment rule optimization
  • Permission set optimization
  • Infrastructure development
  • Product development
  • Custom report building in Salesforce
  • Regulatory compliance

Work Experiences

  • Created over 13 customized reports.
  • Addressed bottlenecks through sandbox testing.
  • Found computer hardware and network system problems and used troubleshooting techniques to fix them.
  • Configured Salesforce Service Cloud features.
  • Collaborated with department heads to gather requirements.
  • Built complex approval processes and escalations that streamlined contract approval workflows for the sales department, cutting approval times by 47%.
  • Created record types for varying user needs.
  • Created a training library for 11 employees.
  • Addressed user feedback.
  • Automated sales workflow processes using custom objects, validation rules, and approvals, reducing manual work by 16%.

Summaries

  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.
  • Advanced Salesforce administrator.
  • Automated sales workflows.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Proven leader in directing complex system operations, maintenance, and support.
  • Achieved a 58% reduction in lead-to-close time.
  • Achieved results within 13 months.
  • Conducted detailed stakeholder needs analysis.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Within Miscellaneous, senior Salesforce System Administrator and outstanding performer in workflow optimization and budget management.

Accomplishments

  • Configured complex sharing rules and role hierarchies that improved data access management and reduced unauthorized data views by 42%.
  • Designed workflow automations for customer support teams, reducing case handling time by 75% and increasing CSAT scores.
  • Developed and enforced Territory Management rules that drove a 67% increase in monthly sales by optimizing lead assignments.
  • Collaborated with IT to manage Salesforce platform updates, ensuring a consistent system uptime of 40% across 2 instances.
  • Created custom Salesforce reports and dashboards for compliance that increased visibility into KPIs and led to a 31% improvement in performance metrics.
  • Collaborated with business analysts to set up advanced workflow rules in Salesforce, which cut manual processes by 36%.
  • Led enhancement of sales forecasting functions via Salesforce, resulting in a revenue visibility increase of $8 across all territories.
  • Executed a Salesforce data migration project that harmonized over 17 records across multiple geographies, improving reporting accuracy.
  • Designed and implemented a custom Salesforce app for process, leading to operational improvements worth $4 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Trailblazer Community Groups
  • Association for Supply Chain Management (APICS)
  • Society for Information Management (SIM)
  • International Association of Administrative Professionals
  • Toastmasters International, Leadership Development Group
  • Salesforce Certified Application Architect User Group
  • American Medical Informatics Association
  • Salesforce Military Community
  • Project Management Institute (PMI)
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce Certified Pardot Specialist
  • Certified Salesforce CPQ Specialist
  • Certified Data Management Professional (CDMP)
  • Salesforce Certified Platform App Builder
  • Certified API Designer – method
  • Certified Salesforce Einstein Analytics and Discovery Consultant
  • Salesforce Certified Sales Cloud Consultant
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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Rachel B.Applying for grad programs.

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Sheila J.Helped me get my first job!

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Wish me luck! I'm hired! I got the job! Thank you very much for your help. I'm sure I'll be back!

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