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Skills

  • Team management
  • Loan application processing
  • Attention to detail in financial reviews
  • Mortgage closing process coordination
  • Cross-functional team collaboration
  • Document tracking system implementation
  • First Aid/CPR
  • Internal and external communication
  • Supervision
  • Problem resolution

Work Experiences

  • Achieved a 28% improvement in underwriting processing time.
  • Accelerated loan approval timelines by 85%.
  • Collaborated with underwriters.
  • Oversaw the delivery of standard project by category team, which resulted in standard.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed underwriting decisions and prepared alternative loan structures, contributing to the approval of 4 applications initially denied in 2021.
  • Assisted with marketing campaigns by preparing and distributing targeted content to prospective borrowers, resulting in 77% rise in new applications.
  • Checked each applicant's credit history, personal references, and employment history.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved metric issues, improved operations, and provided excellent customer service.

Summaries

  • Client-focused Mortgage Assistant.
  • Accelerated loan approvals.
  • Adheres to mortgage regulations.
  • Achieved 40% faster loan closures.
  • Achieved 28% fewer loan approval delays.
  • Assisted loan officers.
  • Communicated effectively with clients and internal teams.
  • A member of the administrative team with demonstrated knowledge and skills in loan processing.
  • Achieved a 41% reduction in document errors.
  • Adept at application file preparation.

Accomplishments

  • Collaborated with title companies and lenders to streamline title processing, resulting in the closure of 11 complex mortgage deals per month.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained strong relationships with both clients and financial institutions, ensuring accurate and efficient resolution of system in under 15 days.
  • Reduced processing time by 48% by implementing a document tracking system that improved the speed of client approval responses.
  • Developed and maintained an organized loan tracking system, reducing data entry errors by 74% and enhancing departmental efficiency.
  • Consistently met or exceeded monthly loan documentation deadlines, decreasing overall loan processing cycle by 50%.
  • Worked with vendors and title companies to ensure correct and complete escrow agreements, which contributed to the timely closure of 12 mortgage deals annually.
  • Collaborated with team of 13 in the development of method.
  • Partnered with key stakeholders to review mortgage guidelines, making adjustments that increased application approvals by 10%.
  • Implemented scheduling optimization techniques that decreased the average client appointment wait-time by 16 days.

Affiliations

  • Society of Women Engineers
  • Certified Real Estate Lending Professional (CRELP) through ABA
  • Certified Mortgage Compliance Professional through MBA
  • Participants in HousingWire’s Rising Stars Program
  • International Association of Administrative Professionals
  • American Marketing Association
  • AFFILIATE of the Federal Financial Institutions Examination Council (FFIEC)
  • Graduate, National Association of Mortgage Underwriters (NAMU) Certification Program
  • Council of Residential Specialists (CRS) Designation
  • Leadership Role, National Council of State Housing Agencies (NCSHA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Loan Processor Certification from Loan Processing Solutions
  • Advanced Processing Certification from Mortgage Training Institute
  • Certified Mortgage Underwriter (CMU) from The National Association of Mortgage Processors (NAMP)
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Mortgage Compliance Certification from framework
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Public Accountant

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