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Skills

  • RFI Scanners
  • Cloud Infrastructure Monitoring
  • Process improvement
  • Business Strategy
  • Cross-functional collaboration
  • Key accounts and territory management
  • 24/7 Support Operations
  • Network performance monitoring
  • First Aid/CPR
  • Infrastructure cost reduction

Work Experiences

  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.
  • Looked at employee workloads to see how they changed with the seasons.
  • Was in charge of monthly district conference calls with program teams to update and align sales goals.
  • Raised safety awareness by 14%, resulting in no team injuries since 2024.
  • Cut costs by negotiating better prices with vendors and suppliers.
  • Devised efficient work schedules for the team on a one year basis to keep the project moving and each shift properly staffed.
  • Advertised job openings in local newspapers, used job boards, and shared information on social media platforms to recruit and hire qualified candidates to fill team vacancies.
  • Worked with employees to improve customer satisfaction, streamline procedures, and increase bottom-line profits.
  • Increased productivity by 6% and reduced material waste by 18% by consistently seeking efficiencies.

Summaries

  • Communication, multitasking, and organizational abilities are exceptional.
  • Manager, Network Operations Center is a focused and diligent Manager, Network Operations Center with over 18 years of experience in maintaining smooth business operations.
  • Hardworking and motivated manager with 14 years of experience in Miscellaneous and a proven track record of balancing team performance, customer service goals, and business objectives.
  • With 6 years of industry experience, I am personable and focused.
  • Driven Manager, Network Operations Center has a track record of leading high-producing teams and cultivating employee loyalty.
  • Proven operational and financial leadership skills.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Background performing category and standard installations and upgrades for Miscellaneous businesses for 16 years.
  • In both startup and turnaround management roles, I've been successful.
  • Troubleshooting, preventive maintenance, and waste elimination are all areas of expertise.

Accomplishments

  • Implemented a 24/7 monitoring system resulting in 20% reduction in downtime across 5 global locations.
  • Reduced mean time to detection (MTTD) for network anomalies by integrating standard, contributing to 74% faster response times.
  • Automated 9 daily manual monitoring tasks through scripting, reducing technician workload by 57% hours per week.
  • Streamlined escalation process using Tableau, achieving an 23% improvement in issue resolution time.
  • Presented performance improvement recommendations to executives that led to a 51% budget increase for infrastructure upgrades.
  • Created a tiered escalation framework that resulted in a 68% faster escalation resolution time on high-priority incidents.
  • Implemented security protocols across the NOC operations and reduced security-related incidents by 21% over three years.
  • Successfully managed a 4-person Network Operations team during peak traffic events, maintaining seamless network operations across procedure.
  • Directed the implementation of IPv6 addressing across 10 sites, improving routing efficiency and future-proofing network traffic.
  • Monitored and maintained program infrastructure, ensuring 52% SLA compliance in all client-facing applications.

Affiliations

  • Lead Presenter, NOC Management Seminar, educating peers on NOC automation and Tier-based escalation procedures.
  • Attend regular events from IEEE Computer Society, focusing on advanced technologies in networking and data science applications.
  • Participant, Internet Engineering Task Force (IETF) Working Group, contributing to the development of networking standards and protocols.
  • Contributing Author, Network Infrastructure Professional Group, frequently publishing white papers on cloud monitoring solutions.
  • Attendee, Global NOC Summit, focused on evolving best practices in network performance, monitoring, and escalation strategies.
  • Associate Member, International Society for Automation (ISA), focusing on automating complex network incident management workflows.
  • Active Participant, Cisco Networking Global Forum, sharing insights and latest trends in NOC processes and technologies.
  • Member, Cloud NOC Collective Group, leveraging cloud computing tools for high uptime and performance metrics monitoring.
  • Certified Professional, Certified Information Systems Security Professional (CISSP), concentrated on securing NOC infrastructures.
  • Certified Associate, CompTIA Network+, a globally recognized validation of skills in troubleshooting, configuring, and managing networks.

Certifications

  • CompTIA A+ Technician
  • Wireshark Certified Network Analyst (WCNA)
  • CompTIA Network+
  • VMware Certified Professional – Network Virtualization (VCP-NV)
  • Cisco Certified Network Professional (CCNP) - Enterprise
  • CompTIA Network+ Certification
  • CompTIA Security+
  • Microsoft Office Specialist (MOS)
  • ServSafe
  • Certified Ethical Hacker (CEH)

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