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Skills

  • Client Satisfaction Improvement
  • Facilities maintenance
  • Conflict resolution
  • Work orders
  • Audit preparation
  • High-Pressure Cleaning Equipment Use
  • Cross-functional team collaboration
  • Supervision
  • HAZMAT knowledge
  • Inventory management

Work Experiences

  • Assessed the condition of facilities upon taking charge, establishing action plans that raised hygiene inspection scores from 85% to 55% in 7 months.
  • Adhered to industry standards.
  • Collaborated with pest control services.
  • Achieved 7% compliance with federal health guidelines.
  • Achieved results in 17 months.
  • Carried out sanitation procedures for high-security areas.
  • Used all manufacturer safeguards when operating program equipment, which reduced system injuries by 4%.
  • Conducted recruitment, interview, and selection processes in accordance with company policies in order to induct new employees.
  • Achieved zero complaints from tenants.
  • Collaborated with pest control services, synchronizing cleaning schedules and reducing pest sightings by 33% over a 6-month period.

Summaries

  • Cleaning Captain with 7 years of successful stakeholder engagement and workflow optimization experience.
  • Professional with a positive attitude who is available to work a variety of hours.
  • Cleaning Captain is a personable, self-motivated team player who pays close attention to detail.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Experienced team player with a proven track record of service, excellent organizational skills, and a methodical approach to juggling multiple tasks.
  • Within Miscellaneous, senior Cleaning Captain and outstanding performer in performance reporting and cross-functional collaboration.
  • Addressed client’s urgent needs.
  • Reliable and trustworthy Cleaning Captain with experience keeping interior and exterior building spaces clean and orderly.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Cleaning Captain with robust experience.

Accomplishments

  • Developed protocols for handling high-risk chemical spills, reducing response time by 15 minutes and mitigating potential contamination.
  • Enhanced team efficiency by redesigning the cleaning equipment layout, which cut time spent retrieving supplies by 17 minutes per shift.
  • Introduced a conflict resolution framework that improved internal team communication and decreased employee turnover by 35%.
  • Successfully led the cleaning team in a category deep clean, completing the project 18 days ahead of schedule with zero safety incidents.
  • Independently optimized workflow for deep clean procedures, reducing downtime between tasks by 5 minutes per cycle.
  • Successfully managed the floor cleaning operations of commercial buildings, consistently meeting cleanliness standards set by local safety authorities.
  • Spearheaded large event cleaning operations, effectively managing a team of 11 to meet deadlines within 18 hours of event completion.
  • Documented and resolved program which led to procedure.
  • Recognized for being able to mediate interpersonal disputes within the cleaning team, fostering a harmonious and efficient work environment.
  • Conducted monthly inspection reports for cleaning activities, resulting in a 26% improvement in consistency and adherence to internal KPIs.

Affiliations

  • Custodial Management Association of America
  • Jaycees
  • Association of Information Technology Professionals
  • Lions Club
  • American Medical Informatics Association
  • Infection Prevention Society (IPS) for Custodial Staff
  • Institute of Workplace and Facilities Management (IWFM)
  • International Association of Administrative Professionals
  • Association of Residential Cleaning Services International (ARCSI)
  • Green Seal Certified Cleaning Professionals Group

Certifications

  • OSHA 10-Hour General Industry Certification - Hazard Communication and Cleaning Safety Standards
  • Salesforce
  • Certificate in Environmental Infection Control for Cleaning Professionals
  • Health and Safety for Cleaning Operatives Certification Meridian
  • Apple Certified Associate (ACA)
  • Certified Green Cleaning Specialist by Green Business Bureau
  • Hospital Environmental Services Certification (HESP) Summit Group
  • CPR/AED/First Aid Certification, American Red Cross
  • COVID-19: Cleaning and Disinfecting Your Facility (CDC-approved Certification)
  • Certified Environmental Services Executive (CESE) by IEHA

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