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Skills

  • Spreadsheet development
  • Appointment scheduling
  • Microsoft Office Suite
  • Proficient in QuickBooks
  • Performance improvement
  • Team Leadership
  • Internet research
  • NexGen medical billing
  • Project tracking
  • Event coordination

Work Experiences

  • Kept track of everything.
  • Reduced
  • Sought advice.
  • Raised the stakes.
  • Made a recording.
  • Made sure that all of the necessary equipment and materials were ready for production.
  • Ensured that all executive calendars were immediately updated with changes by entering data into ServiceNow.
  • Identified
  • Went over the production specifications again.
  • Ensured

Summaries

  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 5+ years in the field.
  • Microsoft Excel and Workday expertise, with a typing speed of 16 WPM.
  • As a Scheduling Coordinator in Portland, I'm looking to take on new responsibilities and expand my skill set.
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Deadline-driven
  • Recruiting established talent in risk assessment and performance reporting for Scheduling Coordinator.
  • Versatile
  • Consultation with department leaders, vendors, and team members to understand requirements and implement proactive solutions is a priority.
  • Professional business writing, bookkeeping, and performance reporting experience.

Accomplishments

  • Identified recurring scheduling issues and developed corrective actions, lowering scheduling conflicts by 53% within the first three months.
  • Drove a 24% increase in labor efficiency by implementing staggered shifts and predictive forecasting for high-demand periods.
  • Implemented shift rotation models to ensure all employees met mandatory labor regulations while improving overall team efficiency.
  • Collaborated with management to assess staffing needs and adjust shift assignments, successfully meeting business goals within a restricted budget.
  • Effectively adjusted schedules to meet evolving business demands while maintaining a compliance rate of 24% with local labor laws and regulations.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Scheduling: Organized technician schedule for customer jobs.
  • Trained 8 temporary accounting administrative staff during tax season.
  • Completed payroll for staff of 18 direct reports.
  • Earned “Top Performer” in 2017.

Affiliations

  • Association of Information Technology Professionals
  • National Scheduling Professionals Association (NSPA)
  • Operations Management Professionals Association (OMPA)
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Freemason
  • International Facility Management Association (IFMA) - Scheduling & Planning Group
  • International Council of Nurses
  • International Logistics and Scheduling Society (ILSS)
  • Business Process Improvement Professionals (BPIP)

Certifications

  • Certified Workforce Scheduler (CWS) - AT&T University
  • Certified Workforce Planning Specialist (CWPS) - Global Workforce Analytics
  • Workforce Planning Certified Professional (WPCP) - HR Certification Institute
  • Certified Associate in Project Management (CAPM) - Project Management Institute (PMI)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Workforce Optimization Practitioner Certification - Verint
  • Certified Scheduling Technician (CST) - category

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