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Skills

  • POS systems expert
  • Process improvement
  • Strategic sales knowledge
  • Multi-line phone talent
  • Goal-oriented
  • Employee relations
  • MS Office
  • Medical terminology knowledge
  • Upselling techniques
  • Operational improvement

Work Experiences

  • Use Adobe Creative Suite to update status reports so that I can keep track of project progress and deadlines.
  • Adapted to fluctuating conditions.
  • Coordinated with global teams across multiple time zones.
  • Kept track of the quantity produced, as well as the method and system information.
  • Collaborated with cross-functional teams to ensure alignment between production and delivery schedules, resulting in a 49% increase in client satisfaction.
  • Adjusted schedules based on performance metrics.
  • Accelerated the release of a key product by 2 weeks.
  • Achieved a 27% increase in on-time delivery.
  • Collaborated with the procurement department to synchronize supplier deliveries with production needs, reducing material shortages by 55%.
  • Coordinated efficiently between suppliers, production teams, and stakeholders to minimize downtime and resource waste.

Summaries

  • 17 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Fluent in French. Personable and professional communicator.
  • Knowledgeable about the operations of the Customer Service.
  • Professional in retail sales with experience in product placement and merchandising.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Perform clerical and administrative tasks with ease, such as process improvement and cross-functional collaboration.
  • Scheduler who is detail-oriented and has 16 years of experience assisting with system production oversight.
  • Team player who is also a good communicator.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.

Accomplishments

  • Product Promotion: Up-sold products and motivated customers to upgrade current product plans.
  • Spearheaded a transition to metric, increasing scheduling accuracy and reducing error correction time by 4 hours weekly.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Completely restructured the project schedule management system, leading to a 14% improvement in on-time project completion rates.
  • Utilized real-time analytics from Asana to dynamically adjust scheduling priorities based on workforce availability, increasing efficiency by 84%.
  • Conflict Resolution: Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Facilitated daily scheduling coordination between procedure, improving communication flow and decreasing project delivery time by 81%.
  • Cashier: Achieved highest Number of new credit accounts opened within one-month period.
  • Initiative Met and exceeded quotas generating 10+ calls per day on leads for software maintenance renewals. Served as communication link between engineering consultants, MIS management and staff.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • Member of National Institute for Productivity Enhancement—Specialized in Schedule Monitoring
  • Society of Women Engineers
  • Chartered member of the Global Association of Scheduling Professionals (2019)
  • International Facility Management Association (IFMA), with focus on Project and Resource Scheduling
  • Earned recognition in Operational Risk Management and Mitigation Strategies by metric
  • American Medical Informatics Association
  • Rotary International
  • Jaycees
  • Freemason

Certifications

  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Customer Service Professional Certificate
  • Certified Public Accountant
  • Advanced Certificate in Business Accounting
  • Certified Associate in Project Management (CAPM) from PMI
  • Microsoft Excel Certified Expert in Data Visualization with Pivot Tables
  • Certified Supply Chain Professional (CSCP) from procedure
  • Associate Professional in Supply Chain Management (SCPro)
  • Google Certified Professional Cloud Architect

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