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Skills

  • Customer service excellence
  • Responsible alcohol service
  • Upselling proficiency
  • Menu memorization
  • Client relations
  • Business operations
  • Customer-focused
  • Cake decorating skills
  • Upselling techniques
  • Cash handling expert

Work Experiences

  • Increased bar revenue by 6% through the creation and marketing of featured cocktails.
  • Provided excellent service by creating a warm and welcoming environment.
  • Worked efficiently to keep the dining room and work areas clean by busing and resetting 4 tables per shift.
  • Developed knowledge of products and sales items to answer shoppers' questions.
  • Reduced inventory losses by 16% by using Workday to managed beverage inventory.
  • Kept the store floor clear of shopping carts and hand baskets.
  • Was able to quickly and effectively resolve guest complaints.
  • Was in charge of receiving cash, making change, and issuing receipts.
  • Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
  • Improved employee morale by motivating and disciplining employees and implementing a new mentoring program.

Summaries

  • Mixologist with over 7 years of experience in customer service environments.
  • Over the course of 5 years of experience, I've gained management expertise.
  • Commitment to the highest food safety standards as well as excellent customer service.
  • A member of the restaurant's service team who is well-versed in mixology and popular craft beers.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Bartender with the ability to turn operations into profitable businesses.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.
  • Makes helpful wine, liquor, and beer recommendations on a regular basis.
  • Store Manager with 6 years of experience in grocery and natural foods stores.

Accomplishments

  • Won “standard” Award for procedure.
  • Created a specialized cocktail program focused on regional and international spirits, education, and tasting, leading to a 48% growth in new clientele at Austin.
  • Developed relationships with local breweries and distilleries to feature regional products, resulting in cross-promotion and drawing 46% more local clientele.
  • Introduced a sustainable garnish program focusing on zero-waste production, which saved Atlanta $125,000 annually in ingredient costs.
  • Compiled and presented monthly reports of cocktail trends and performance, resulting in management approval to innovate and expand the bar's offerings by 28%.
  • Delivered cocktail-making workshops to staff, resulting in an system of drink consistency and reduced preparation time by 53%.
  • Oversaw store renovation and expansion project, which increased revenue by 5%.
  • Recognized for outstanding customer service.
  • Sustained a high performing team and minimized employee turnover.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.

Affiliations

  • Association for Computing Machinery
  • Certified Specialist of Spirits (CSS)
  • Association of Craft Distillers
  • Distilled Spirits Council of the United States
  • Professional Bartending Schools of America (PBSA)
  • National Restaurant Association (NRA)
  • Society for Hospitality and Foodservice Management (SHFM)
  • Master of Mixology Certification 2016
  • National Association of Social Workers
  • Certified Mixologist Program - Harbor & Co.

Certifications

  • Cocktail and Spirits Professional Program – standard
  • Craft Cocktail Certification – program
  • Hospitality and Beverage Service Management Certificate – Vantage
  • Alcohol Awareness Trainer Certification – system
  • CompTIA A+ Technician
  • TIPS Alcohol Certification (Training for Intervention Procedures)
  • Google Certified Professional Cloud Architect
  • BarSmarts Advanced Certification – category
  • Inventory Management for Bars Certification – initiative
  • Certified Beer Server (Cicerone Certification Program)

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