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Skills

  • Advanced knowledge of program
  • Community resource partnerships
  • Client communication and advocacy
  • Documentation and paperwork
  • Process improvement
  • Team management
  • Application review and processing
  • Appointment scheduling
  • Data analysis and reporting
  • Relationship development

Work Experiences

  • Provided career-related consulting services to over 11 people and communicated with them to determine their needs and goals.
  • Achieved 23% of cases reaching employment self-sufficiency.
  • Documented accurate descriptions of required job duties, working hours, and wages by writing job orders for employers.
  • Assisted 13 individuals during framework.
  • Adapted communication to various socioeconomic backgrounds.
  • Collaborated with multidisciplinary teams to assess complex cases and ensure prompt delivery of interventions under Microsoft Excel with an Innovation Award rating for case resolution efficiency.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Collaborated with process on cross-departmental case openings, successfully coordinating resources across multiple benefit offerings.
  • Achieved improvement over 18 months.

Summaries

  • Accomplished Eligibility Caseworker with 12 years of experience in delivering client-focused services, ensuring seamless program renewals and reducing assistance gaps by 33%.
  • Dedicated caseworker focused on providing ongoing client support, reducing the number of disengaged applicants and increasing retention of much-needed services.
  • Eligibility Caseworker with 15 years of successful cross-functional collaboration and client relations experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated caseworker known for reducing application errors and rejections through rigorous document analysis and validation, cutting down processing delays by 32%.
  • Adept at streamlining benefits renewal processes, reducing gaps in assistance services and ensuring timely support for vulnerable populations.
  • Dedicated caseworker known for reducing application errors.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Talented performer who has provided information, direction, and resource material for over 2 years.

Accomplishments

  • Trained and mentored new eligibility workers, helping them reduce processing errors by 39% within 3 months.
  • Successfully navigated complex client cases and reduced eligibility determination error rates by 64% through quality control reviews.
  • Spearheaded an initiative to improve data accuracy in QuickBooks, leading to an 84% increase in case data integrity.
  • Facilitated collaboration with local agencies to address holistic client needs, increasing referrals to support services by 59%.
  • Resolved 2 complex eligibility appeal cases, ensuring that 59% of denied applicants received appropriate benefits.
  • Investigated discrepancies in client reports through file analysis, identifying and correcting inaccuracies that saved the agency $14 annually.
  • Increased client satisfaction scores by 28% through effective interviewing, clear communication, and timely resolution of eligibility issues.
  • Created strategic client case plans in collaboration with the service team, increasing program participation rates by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and addressed common bottlenecks in case reviews, reducing the average case resolution time from 17 days to 8 days.

Affiliations

  • Online Access to Benefits Network Membership (OABNet)
  • Community Development Financial Institutions (CDFI) Collaborative
  • Professional Association of Support Coordinators (PASC)
  • Criminal Justice Program Advisory Committee
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Freemason
  • Council for Affordable and Rural Housing (CARH) local chapter
  • Community Services Block Grant Training Network (CSBG-TN)
  • Local Emergency Food and Shelter Program Advisory Board

Certifications

  • Public Benefits and Assistance Advocacy Certification - Beacon Labs
  • Diversity, Equity, and Inclusion in Social Services Certification - 2021
  • Child Welfare Eligibility & Determination Certification - Ohio
  • Accredited Customer Assistance Representative (ACAR) - 2017
  • Certified Crisis Intervention Specialist (CCIS) - Beacon Labs
  • Certified Public Accountant (CPA)
  • Advanced Case Management Certification - Meridian
  • Salesforce
  • Certified Application Counselor (CAC) - 2024
  • CompTIA Network+

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