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Skills

  • Communications
  • Information verification
  • Loan and grant expertise
  • Client Retention Strategies
  • Security systems
  • Insurance billing
  • CCTV
  • Invoice generation
  • Effectively managing high-volume portfolios
  • Contractor vetting and approval

Work Experiences

  • Conducted financial analysis of contractors, ensuring that their financial health met bonding requirements for multi-year contracts exceeding $13.
  • Was in charge of all tasks delegated to me, including client relations and risk assessment.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved a 19% improvement in processing speed.
  • Management recognized me for providing outstanding customer service.
  • Achieved results over a 2019 year period.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Workday was delivered to customer locations by me.
  • Collaborated with key stakeholders to resolve bonding issues swiftly, reducing potential litigation costs for clients by $13.
  • Built lasting relationships with clients.

Summaries

  • To assist in advising students and perpetuating the Lakeside Partners mission and values, I am well-versed in data verification and simplifying complex processes.
  • Achieved a 15% increase in client retention.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Bonding Agent and team leader with 2 years of experience in category settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved 26% improvements in underwriting speed.
  • Knowledge of Workday in depth, as well as budget management and team leadership abilities.
  • Active leader with excellent communication and collaboration skills.
  • Accomplished Bonding Agent with excellent negotiation skills.
  • Bonding Agent with workflow optimization and stakeholder engagement abilities.

Accomplishments

  • Secured CPA in bonding and underwriting, enhancing personal credibility and bringing new revenue opportunities into the department.
  • Collaborated with stakeholders to resolve client bonding issues, cutting litigation risks and saving the company $5 in legal costs.
  • Managed a portfolio of over 5 bonding clients, consistently meeting underwriting deadlines and maintaining a bond approval rate of 67%.
  • Collaborated with legal teams to review bonding documents, mitigating risk and preventing potential losses of $15.
  • Increased customer satisfaction by 23% by introducing real-time tracking of bond applications, creating a transparent client experience.
  • Reduced bond claims by 81% through strict adherence to underwriting standards and improved bond review processes.
  • Designed a contingency plan for handling bond litigation cases, potentially saving the company $2 in legal fees annually.
  • Enhanced bond approval time by 42% by implementing a streamlined case management system, improving client relations and retention.
  • Successfully mediated 2 client disputes related to bond claims, recovering a total of $4 and preserving client relationships.
  • Reduced underwriting processing errors by 45% through hands-on mentoring of staff and reorganizing team workflows.

Affiliations

  • Certified Member, Technology Committee, Bonding Solutions Forum (BSF) - Advocated for Industry-Wide Software Integration
  • Member of the Business Development Council at the Surety Bond Producers Education Association (SBPEA)
  • Participant, National Bonding Symposium - Presented on ‘Emerging Trends in Surety Bonds’
  • Affiliate, Construction Financial Management Association (CFMA) - Active Participant in Austin Chapter
  • Completed Financial Performance for Public Projects Certification - Sponsored by NASBP
  • Graduated from the Surety Bond Development Program organized by the National Insurance Academy in 2019
  • Active Volunteer and Mentor, Women in Surety Bond Networking Group
  • Member, National Construction Contract and Surety Law Experts Group (NCC-SLEG)
  • Presenter, Annual Risk and Bonding Conference on ‘Streamlining Claims Processing’ 2023
  • Member, Compliance Division of the National Association of Independent Sureties (NAIS)

Certifications

  • American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Certified Commercial Surety Underwriting Professional (CCSUP)
  • Professional Risk Manager (PRM)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA) - Austin
  • Certified Internal Auditor (CIA)
  • Advanced Bond Manager Certification Beacon Labs
  • Associate in Fidelity and Surety Bonding (AFSB)
  • Certified Construction Risk Underwriter (CRU)

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